Carmela Alabe
Sampaloc
Summary
Looking for a position where I will be able to utilize my interpersonal skills and explore my capability and sense of dedication towards my duties with an aim of seeing the progress of the organization or company. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Highly efficient associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
11
11
years of professional experience
14
14
years of post-secondary education
Work History
Senior Executive-INB/OUTBOUND QUEUE ASSOCIATE
EXL Philippines
10.2019 - Current
- Worked varied hours to meet seasonal and business needs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Assisted in training new hires, sharing best practices in customer service protocols specific to the healthcare industry.
- Contributed to the company''s ongoing success by actively seeking opportunities for personal growth and skill development within the healthcare customer service field.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Transportation Associate
Nissan Car Lease Philippines, Inc.
4 2016 - 5 2018
- Greet customers and provide an enjoyable experience for all customers
- Utilize the great customer service model to ensure customer engagement
- Communicate with the management team regarding customer requests
- Provides information to customers by verifying understanding of request; answering questions; offering assistance
- Initiates service by recording requests; forwarding to dispatching
- Accept booking and car reservations (Airport transfers, drop-off/ Pick-up transactions and car hire).
HR, Purchasing & Admin Assistant
Southeast Asia Shipping Corp.
11.2015 - 01.2016
- Provides job candidates by screening, interviewing, and testing applicants
- Assisting in payroll preparation by providing relevant data, like absences, bonus and leaves
- Maintain employee records (soft and hard copies) also update HR database
- Process employees’ requests and provide relevant information
- Coordinate HR projects, meetings and training seminars
- Prepare reports and presentations for internal communications
- Provide orientations for new employees by sharing on boarding packages and explaining company policies
- Assessing supplier profiles and analyzing offers
- Manage relationships with key suppliers to maintain quality of goods, timely delivery and compliance to terms of contracts
- Review supplies to ensure quality and monitor stock levels
- Prepare and submit detailed reports (revenues, buying expenditures etc.) Keep updated records.
HR, Admin and Purchasing Assistant
Venture Management System International Corp.
03.2015 - 11.2015
- Provides job candidates by screening, interviewing, and testing applicants
- Assisting in payroll preparation by providing relevant data, like absences, bonus and leaves
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintain employee records (soft and hard copies) also update HR databases
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
- Prepare paperwork for HR policies and procedures
- Enhanced communication within the organization by managing internal newsletters and announcements.
- Provide orientations for new employees by sharing on boarding packages and explaining company policies
- Assessing supplier profiles and analyzing offers
- Prepare and submit detailed reports (revenues, buying expenditures etc.) Keep updated records.
Account Management Staff
Extraordinary Group of Companies
3 2014 - 1 2015
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information and address complaints
- Skilled at working independently and collaboratively in a team environment.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers
- Making DOAS, Updating files and Ensuring that all documents are complete before releasing of land titles.
- Organized and detail-oriented with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Customer Service Representative
Spi Global
02.2013 - 03.2014
- Managing large amount of incoming and outgoing calls
- Generating sales leads
- Identifying and assessing customers’ need to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents.
Education
Bachelor of Science in Nursing -
Central Philippine University
Jaro, Iloilo City 04.2008 - 04.2012
Miagao National High School
Miagao, Iloilo City 06.2004 - 03.2008
Kaunlaran Learning Center Foundation Inc.
01.1998 - 04.2004
Skills
MS Office
Computer Skills
Time Management
Customer Service
Customer interaction
Problem-Solving
Self Motivation
Decision-Making
Seminars/trainings attended
- Earthquake Drill and Preparedness
- Fire Prevention Month
- Maternal Child Health and New born Care (including specialties) OB, Delivery Rm., Nursery, Pediatrics
- Psychiatric Nursing
Organizations
- SNAP (Student Nurses Association of the Philippines)
- CCINAA (Central Philippine University, Capiz Emmanuel Hosp and Iloilo Mission Hosp Nurses Alumni Association)
References
- Nikko Jay Alberto - EXL Phil., 6F One E-Com Center, MOA, Pasay City,
- Elsie Peñafiel- Extraordinary Group of Companies, 173 EDSA 2nd Floor., CSP Bldg., Mandaluyong City, 09204191794
- Marlon Canales- Southeast Asia Shipping Corp., Suite 115- 116 Sky Freight Center, Parañaque City, 09054312577
- Guia Abanto- Nissan Car Lease Phil, Inc., 30th St., Corner 5th Avenue, Bonifacio Global City, Taguig, 09054993635
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Timeline
Senior Executive-INB/OUTBOUND QUEUE ASSOCIATE
EXL Philippines
10.2019 - Current
HR, Purchasing & Admin Assistant
Southeast Asia Shipping Corp.
11.2015 - 01.2016
HR, Admin and Purchasing Assistant
Venture Management System International Corp.
03.2015 - 11.2015
Customer Service Representative
Spi Global
02.2013 - 03.2014
Bachelor of Science in Nursing -
Central Philippine University
04.2008 - 04.2012
Miagao National High School
06.2004 - 03.2008
Kaunlaran Learning Center Foundation Inc.
01.1998 - 04.2004
Transportation Associate
Nissan Car Lease Philippines, Inc.
4 2016 - 5 2018
Account Management Staff
Extraordinary Group of Companies
3 2014 - 1 2015