BRUINHILL Y. MAHILUM
Cebu City
Summary
Engaging with a diverse range of clients since 2019, I gained valuable experience across various job roles over the past five years. These experiences have greatly enhanced my skills in effectively addressing client orders, complaints, and inquiries regarding purchased goods or services. By tailoring responses to each unique situation, consistently prioritizing the needs of clients throughout the entire process, my critical thinking and problem-solving abilities have significantly improved. With a docile and open-minded approach, I am confident in my ability to continue learning and growing in this field.
Overview
2023
2023
years of professional experience
2
2
years of post-secondary education
Work History
Telesales Associate
Dyninno
9 2022 - 9 2024
- Upheld passengers to determine their needs and advised them on an appropriate destination, modes of transportation, travel dates, costs, and accommodations.
- Ensured that passengers are happy and satisfied with our services from start to finish, ensuring long-term cooperation via excellent customer service and problem resolution skills.
- Supported the entire process for passengers with professional insight and expertise.
- Supported existing and exploring new contacts to maintain a stable, evolving passenger database.
Customer Service Representative
OfficePartners360 Inc.
05.2021 - 07.2022
- Assisted test takers to log in to their accounts.
- Remotely troubleshoot the test takers' computers and browsers to make them compatible with the website for their exams.
- Provided and answered test takers' inquiries about their exams and how to book an exam appointment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
Customer Service Representative
OfficePartners360 Inc.
01.2021 - 05.2021
- Helped the clients with placing their orders online.
- Provided accurate information on clients' inquiries about the status and whereabouts of their orders.
- Assisted clients with canceling their orders and getting a refund.
- Managed approximately 100 incoming calls from customers.
Customer Service Representative
Sykes Asia Inc.
02.2020 - 12.2020
- Helped travelers book their hotel reservations, car rental reservations, and flight reservations.
- Assisted travelers in canceling their reservations and made sure they are satisfied with the assistance they needed.
- Directed travelers in finding the most economical flight when they have a tight budget for traveling.
Technical Service Representative
Sykes Asia Inc.
11.2019 - 01.2020
- Helped students and/or professors enroll in their respective online courses.
- Guided the students and professors in troubleshooting steps when they are getting an error in their online subjects to assure that they are going to browse through the site smoothly.
- Assisted the students in accessing their courses using their access codes to make sure they are getting the benefits that they purchased.
Customer Service Specialist
Global Empire Corporation
04.2019 - 07.2019
- Helped customers purchase their supplements online.
- Assisted customers in tracking their orders.
- Answered customers' complaints or questions about a specific supplement.
Education
Bachelor of Science - Electronics Engineering
Cebu Institute of Technology-University
Cebu City 01.2019 - 01.2021
Skills
MS Office
Computer Skills
Time Management
Data Entry
Flexible Schedule
Customer Service
Customer Relations
Call center experience
Product Sales
Travel Planning
Websites
References
- Mary Jane Sotelleza, ITN Sales Supervisor, Dyninno, +639665343518, nesteasotelleza@gmail.com
- Apriel Ann Barcenas, Outbound Research Specialist, Cubex, +639608651044, aprielann481@gmail.com
Timeline
Customer Service Representative
OfficePartners360 Inc.
05.2021 - 07.2022
Customer Service Representative
OfficePartners360 Inc.
01.2021 - 05.2021
Customer Service Representative
Sykes Asia Inc.
02.2020 - 12.2020
Technical Service Representative
Sykes Asia Inc.
11.2019 - 01.2020
Customer Service Specialist
Global Empire Corporation
04.2019 - 07.2019
Bachelor of Science - Electronics Engineering
Cebu Institute of Technology-University
01.2019 - 01.2021
Telesales Associate
Dyninno
9 2022 - 9 2024
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