Mike Niño De Los Santos
Customer Support
Alcoy
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Airbnb Support Ambassador
TDCX Philippines
06.2024 - 02.2025
Customer Service Representative
AMAZON OPERATIONS SERVICES PHILIPPINES INC.
06.2022 - 05.2024
Production Staff
8 Suited Clothing
02.2021 - 12.2021
Customer Service Representative
Teleperformace
11.2019 - 03.2020
Education
Bachelor of Science - MARINE TRANSPORTATION
UNIVERSITY OF THE VISAYAS
Dionisio Jakosalem St, Cebu City, 6000 Cebu 05.2010 - 10.2017
Skills
Customer education
Customer engagement
Product knowledge
Brand awareness
Cross-cultural collaboration
Personal Information
- Place of Birth: Alcoy, Cebu
- Date of Birth: 01/16/93
- Gender: Male
- Nationality: Filipino
- Marital Status: MARRIED
Timeline
Airbnb Support Ambassador
TDCX Philippines
06.2024 - 02.2025
Customer Service Representative
AMAZON OPERATIONS SERVICES PHILIPPINES INC.
06.2022 - 05.2024
Production Staff
8 Suited Clothing
02.2021 - 12.2021
Customer Service Representative
Teleperformace
11.2019 - 03.2020
Bachelor of Science - MARINE TRANSPORTATION
UNIVERSITY OF THE VISAYAS
05.2010 - 10.2017
Similar Profiles
ALMIRA TIMBREZAALMIRA TIMBREZA
AIRBNB SUPPORT AMBASSADOR | SUBJECT MATTER EXPERT at TDCX PhilippinesAIRBNB SUPPORT AMBASSADOR | SUBJECT MATTER EXPERT at TDCX Philippines
Joshua NunezJoshua Nunez
Support Ambassador at TDCX PhilippinesSupport Ambassador at TDCX Philippines
Kathleen Ann Margaret PatronKathleen Ann Margaret Patron
Quality Officer at TDCX PhilippinesQuality Officer at TDCX Philippines