To occupy a position in a company that would enable me to use my skills and working experiences and to contribute to the company’s success.
Hi, I’m
Michelle Anne De Leon
Taytay
Summary
Overview
8
years of professional experience
Work History
TDCX PHMandaluyong City
Airbnb Support Ambassador
06.2022 - Current
Job overview
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
IBEX Global
CSR/B2B Customer Care Representative
01.2019 - 05.2022
Job overview
- Virus Geeks
- Equinix
TRANSCOM, SamsungPasig City
Technical Support Representative
08.2016 - 11.2018
Job overview
- Demonstrated advanced product knowledge to solve customer issues.
TELETRANSFORM, Healthcare
Customer Service Representative
05.2015 - 04.2016
Job overview
- Consulted with customers to resolve service and billing issues.
Education
Dennis H Lacuna Computer Center
Course for Call Center Agent
09.2009
University Overview
Dennis H Lacuna Computer Center
Basic Computer Programming
01.2008
University Overview
Arellano Plaridel University School
Secondary
01.1996
University Overview
Mariano Marcos Memorial HS
01.1994
University Overview
Fernando Amorsolo Elem School
Primary
01.1992
University Overview
Skills
- Skills Keep with Detail
- Customer Service
- Multi-Tasking
- Computer Hardware and Software literate
- Trouble shoot computer hardware and software
Timeline
Airbnb Support Ambassador
TDCX PH
06.2022 - Current
CSR/B2B Customer Care Representative
IBEX Global
01.2019 - 05.2022
Technical Support Representative
TRANSCOM, Samsung
08.2016 - 11.2018
Customer Service Representative
TELETRANSFORM, Healthcare
05.2015 - 04.2016
Dennis H Lacuna Computer Center
Course for Call Center Agent
Dennis H Lacuna Computer Center
Basic Computer Programming
Arellano Plaridel University School
Secondary
Mariano Marcos Memorial HS
Fernando Amorsolo Elem School
Primary
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