Before moving to the city and having corporate jobs Farm jobs is my bread and butter, taking care of livestocks such as cows, carabows, goats, chicken and pigs Side hasles on tending fruit bearing trees, rice fields, corn fields and other gardening and agriculture jobs
JAY-R HERRERO
Gulod Novaliches
Summary
Dynamic and motivated professional seeking alignment with a prestigious organization that fosters career advancement and personal development. Eager to secure a position offering exceptional training opportunities while leveraging expertise in engineering, communication, and presentation skills. Committed to enhancing capabilities and knowledge through engaging ventures that promote personal, intellectual, and interpersonal growth. Passionate about contributing to a collaborative environment that values innovation and continuous improvement.
Overview
15
15
years of professional experience
Work History
Airbnb R2 Support Ambassador
TDCX
Mandaluyong City
02.2025 - 08.2025
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
VSS – Viator Supplier Support
Sutherland
Mandaluyong City
01.2024 - 01.2025
- 1 year
- Developed comprehensive reports on inventory levels, enabling better decision-making for replenishment needs.
- Conducted regular audits to maintain compliance with organizational policies and industry regulations.
Optus Txt - Technical Support W/ Sales
ProbeCX
Quezon CIty
02.2022 - 08.2023
- 1 year & 6 months
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
Technical Support W/ Sales
AFNI
Quezon CIty
07.2021 - 01.2022
- 6 months
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Family One Security Support - CSR
Concentrix
Taguig CIty
05.2019 - 06.2020
- 1 year & 1 month
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Telstra & NBN Technical Support
Teletech
Pasat City
01.2018 - 03.2019
- Back of House
- 1 Year Experience
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
Comcast Beltway Video Repair and Billing
West-Alorica
Makati City
02.2015 - 04.2017
- 2 years Experience
- Increased revenue collection rates by diligently following up on outstanding accounts and negotiating payment plans with patients.
- Supported departmental goals by collaborating with cross-functional teams to resolve complex billing issues and streamline operational processes.
Paypal & EBay Protection Specialist
Convergys
Manila City
02.2011 - 03.2014
- Senior & Email Specialist
- 4 years Experience
- Performed regular security audits to identify potential weaknesses in existing systems or policies, recommending improvements as needed for enhanced protection capabilities.
- Conducted thorough investigations into reported incidents, promptly resolving concerns and preventing future occurrences.
- Developed tailored security plans for various clients, addressing unique needs and vulnerabilities to ensure optimal protection.
Education
Bachelor - Civil Engineering
Technological Institute of The Philippines
Cubao Quezon City01.2008
High School -
San Francisco High School
Poblasion East Lamut Ifugao01.2002
Elementary -
Pio Del Pilar Elementary School
Makati City01.1999
Elementary -
Lamut Central School
Malabago Lamut Ifugao01.1998
Skills
Training
- Department of Trade and Industry Construction Manpower Development Foundation
- “PROJECT MANAGEMENT”
- Held at Technological Institute of the Philippines Aurora Blvd. Cubao Quezon City on September 14, 2007
- Given this 14th day of September 2007 at Quezon City, Philippines
- FLORENCIO G. SISON Officer-In-Charge, CMDF
Disclaimer
HERRERO, JAY-R ESPEJO Signature
PERSONAL DATA:
- Age: 39
- Date of birth: October 13, 1985
- Place of birth: Buntong Palay, San Mateo Rizal City
- Civil Status: Single
- Height: 5’4”
- Weight: 130.5 lbs.
- Nationality: Filipino
- Permanent Address: Malabago Lamut Ifugao
Interests
Timeline
Airbnb R2 Support Ambassador
TDCX
02.2025 - 08.2025
VSS – Viator Supplier Support
Sutherland
01.2024 - 01.2025
Optus Txt - Technical Support W/ Sales
ProbeCX
02.2022 - 08.2023
Technical Support W/ Sales
AFNI
07.2021 - 01.2022
Family One Security Support - CSR
Concentrix
05.2019 - 06.2020
Telstra & NBN Technical Support
Teletech
01.2018 - 03.2019
Comcast Beltway Video Repair and Billing
West-Alorica
02.2015 - 04.2017
Paypal & EBay Protection Specialist
Convergys
02.2011 - 03.2014
Bachelor - Civil Engineering
Technological Institute of The Philippines
High School -
San Francisco High School
Elementary -
Pio Del Pilar Elementary School
Elementary -
Lamut Central School
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