MERYL JOICE DELOSO
Pasig, Metro Manila,00
Summary
Hardworking Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems.
Overview
15
15
years of professional experience
Work History
Senior Associate
AEL BUSINESS SOLUTIONS, INC.
04.2014 - 11.2024
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Trained and supported new team members, maintaining culture of collaboration.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Increased customer service success rates by quickly resolving issues.
Financial Accounting Staff
PJ LHUILLIER INCORPORATED
06.2013 - 04.2014
- Prepares monthly Bank Reconciliation Reports (Peso Accounts)
- Monthly monitoring and filing of cleared checks, tagging of cleared financial entries
- Contributed to a positive work environment within the accounting department by actively participating in team meetings and offering support to colleagues when needed.
Customer Care Representative
SYKES MARKETING SERVICES INC
08.2012 - 05.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving about their financial accounts from GMAC Mortgage.
OJT
PJ LHUILLIER INCORPORATED
03.2011 - 04.2011
- Self-motivated, with a strong sense of personal responsibility.
SPES Employee
Department of Education
04.2010 - 06.2010
Education
Bachelor of Science - Finance And Treasury Management
Pamantasan Ng Lungsod Ng Maynila
Intramuros, Metro Manila, Philippines03-2012
High School Diploma -
Manila Science High School
Ermita, Metro Manila, PhilippinesSkills
- Training and mentoring
- Performance monitoring
- Courteous and professional
- Customer service
- Attention to detail
- Computer skills
- Team supervision
- Time management
- Customer engagement
Timeline
Senior Associate
AEL BUSINESS SOLUTIONS, INC.
04.2014 - 11.2024
Financial Accounting Staff
PJ LHUILLIER INCORPORATED
06.2013 - 04.2014
Customer Care Representative
SYKES MARKETING SERVICES INC
08.2012 - 05.2013
OJT
PJ LHUILLIER INCORPORATED
03.2011 - 04.2011
SPES Employee
Department of Education
04.2010 - 06.2010
Bachelor of Science - Finance And Treasury Management
Pamantasan Ng Lungsod Ng Maynila
High School Diploma -
Manila Science High School
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