Mera Palma
Davao City, Province Of Davao Del Sur
Summary
Proactive and results-driven professional with a proven track record at Facundo Dental Clinic, enhancing customer engagement through expert appointment setting and CRM management. Skilled in telephone etiquette and client relationship building, I exceeded daily call quotas by efficiently prioritizing tasks, boosting appointment retention, and fostering lasting customer relationships.
Overview
3
3
years of professional experience
Work History
Appoinment Setter
Facundo Dental Clinic
Davao City, Province Of Davao Del Sur, Philippines (Remote)
08.2022 - Current
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Acted as first point of contact and set appointments for prospective clients.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
Education
Senior High School - Beauty Care NC2
Luzon National High School
Governor Generoso Davao Oriental04-2020
Skills
- Script memorization
- Telephone etiquette
- Salesforce CRM
- Positive attitude
- Script reading
- High-volume call environments
- Client relationship management
- Phone etiquette expert
- Time management
- Flexible schedule
- Setting appointments
- Computer skills
- Clear communication
- Scheduling appointments
- Empathy and patience
- Overcoming objections
- CRM software
- Outbound calling
- Data verification
- Willingness to learn
- Teamwork and collaboration
- Customer service
- Problem-solving
- Scheduling and calendar management
- Relationship building
- Follow-up skills
- Calendar management
Timeline
Appoinment Setter
Facundo Dental Clinic
08.2022 - Current
Senior High School - Beauty Care NC2
Luzon National High School