Roland Jay Sumakbayon

Proven Technical Support Representative with a track record of enhancing customer satisfaction through expert resolution of complex technical issues, primarily at Alorica. Skilled in Salesforce CRM and renowned for exceptional problem-solving abilities and customer rapport. Demonstrates a unique blend of technical proficiency and interpersonal skills, significantly improving user experience and service quality. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Organized Receptionist and Appointment Setter with 6months of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.