Melissa Flores
Customer Service Representative
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Ibex Global Solutions
11.2016 - Current
- Handled large volume of calls on a day to day basis.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided real-time support for basic technical problems.
Customer Service Representative
The Results Companies
09.2015 - 10.2016
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Food Service Crew
Jeligo Food - McDonald's
05.2012 - 09.2015
- Operated cash registers and POS systems.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
Education
Bachelor of Science - Major in Business Management
Rizal Technological University
Pasig, City 05.2010 - 05.2015
Skills
Can communicate verbally and in writing
Customer service expert
Ability to analyze issues and problem-solving
Adaptability and flexibility
Team collaboration
Time management
Personal Information
Gender: Female
Date of Birth: May 27, 1994
Nationality: Filipino
Marital Status: Single
Timeline
Customer Service Representative
Ibex Global Solutions
11.2016 - Current
Customer Service Representative
The Results Companies
09.2015 - 10.2016
Food Service Crew
Jeligo Food - McDonald's
05.2012 - 09.2015
Bachelor of Science - Major in Business Management
Rizal Technological University
05.2010 - 05.2015
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