Mavi Ann Denola
Junior Assistant Manager 1
Santa Rosa, Province of Laguna
Summary
Dynamic customer service professional with a proven track record at BDO Unibank Inc., excelling in customer support and account management. Leveraged expertise in inbound call management and a customer-focused approach to enhance client satisfaction significantly. Demonstrated exceptional service recommendations skills, ensuring timely and effective resolution of customer inquiries.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
BDO Unibank Inc.
11.2019 - Current
- Assisted call-in customers with questions, requests and other concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Customer Care Representative
Convergys
05.2017 - 05.2024
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Senior Agent
Iqor Philippines
Santa Rosa, Province Of Laguna
07.2018 - 07.2019
- Increased client satisfaction by providing exceptional customer service and timely resolution of issues.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Education
Bachelor of Science - Pharmacy
University of Perpetual Help System
Binan, Province Of Laguna, Philippines 04.2001 -
Skills
Customer Support
Service Recommendations
Inbound Call Management
Data Entry
Account Management
Customer Focus
Timeline
Customer Service Officer
BDO Unibank Inc.
11.2019 - Current
Senior Agent
Iqor Philippines
07.2018 - 07.2019
Customer Care Representative
Convergys
05.2017 - 05.2024
Bachelor of Science - Pharmacy
University of Perpetual Help System
04.2001 -
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