Summary
Overview
Work History
Education
Skills
Language
Timeline
Generic
MA. FARAH MAGBANUA

MA. FARAH MAGBANUA

Blk. 2 Lot 3 Landheights 4 Subd. Balabago Jaro, Iloilo City

Summary

With 18 years of experience in banking, I am skilled in understanding and assisting clients with patience and empathy. I can effectively cross-sell bank products and services, help clients with their needs, and support the branch in achieving its goals.

Overview

22
22
years of professional experience

Work History

Client Relations Associate

BDO Unibank
01.2025 - Current
  • Handles client inquiries and supports account-opening processes.
  • Builds strong client relationships through effective communication and excellent service.
  • Supports branch campaigns, CASA growth, and product cross-selling.
  • Promotes digitization, and contributes to achieving branch targets.


Achievements:

  • Region 7 P.E.R.K. Monthly Winner (2025)

(April, June, July, September, October)

  • Region 7 P.E.R.K. Quarterly Winner (2025)

(2nd & 3rd Quarter)

  • Regional Awardee - Millionaire's Club.

(BDO Life)

  • Endorsed multiple credit cards and installment cards (IC) using the CRM platform significantly contributed to branch performance ratings.
  • Completed successful bookings for home loans, car loans, and both non-life and life insurance products.

Client Relations Associate (Training)

BDO Unibank
06.2024 - 01.2025


Achievements:

  • Contributed to CASA growth over 2M and Branch Placements almost 1M. (July-Dec 2024)
  • Generated over 6.5M in IC and Cash it Easy availments (Aug–Dec 2024).
  • Contributed to sales growth in both life and non-life insurance. (July 2024 - Jan 2025)
  • Regional Awardee – Millionaire's Club (BDO Life)
  • Regional Awardee – Top Branch Staff
  • Top Branch Endorser for Credit Cards and IC

Client Service Associate

BDO Unibank
07.2007 - 05.2024
  • Performed start and end-of-day banking operations.
  • Ensured compliance with bank policies and procedures.


Accomplishments:

  • Successfully booked multiple products including BDO Life, Car Loans, Home Loans, and both Life and Non-Life Insurances.
  • Endorsed 7 Corporate Accounts for the branch (2021–2022).
  • Endorsed Business Online Banking to clients, contributing to digital adoption (2021–2024).

Loans Processor

First Standard Finance Corporatiom
11.2003 - 06.2007
  • Reviewed loan applications for completeness and accuracy, ensuring compliance with regulatory standards.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Communicated with clients to clarify loan details and address inquiries efficiently.
  • Assisted in the signing and preparation of loan documents.


Education

Bachelor of Science - Management Accounting

University of San Agustin
Iloilo City
04-2003

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Assumption Iloilo
01.1999

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Assumption Iloilo
01.1995

Skills

  • Excellent communication
  • Product knowledge
  • Service Knowledge
  • Marketing
  • Customer relations
  • CRM software expertise
  • Strong empathy and patience in handling client concerns
  • Teamwork and collaboration
  • Multitasking Abilities

Language

English
Tagalog
Hiligaynon

Timeline

Client Relations Associate

BDO Unibank
01.2025 - Current

Client Relations Associate (Training)

BDO Unibank
06.2024 - 01.2025

Client Service Associate

BDO Unibank
07.2007 - 05.2024

Loans Processor

First Standard Finance Corporatiom
11.2003 - 06.2007

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Assumption Iloilo

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Assumption Iloilo

Bachelor of Science - Management Accounting

University of San Agustin
MA. FARAH MAGBANUA