Matthew Morris Angelo Ancheta
Customer Relations Officer
Ruby Street, Rogan Subd. Brgy. City Heights, General Santos City
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Customer Relations Officer
St. Elizabeth Hospital, Inc.
General Santos City
04.2017 - Current
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Handling Customer Concerns/ Client Feedbacks
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Responded to customer requests for products, services and company information.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Consolidate and analyze data.
Field Health Service Information Officer
City Health Office
General Santos City
06.2014 - 03.2017
- Carried out day-to-day duties accurately and efficiently.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Consolidate and analyze data.
Education
Bachelor of Science - Computer Science
Holy Trinity College
General Santos City 06.2007 - 04.2014
Skills
Complaint resolution
undefinedTimeline
Customer Relations Officer
St. Elizabeth Hospital, Inc.
04.2017 - Current
Field Health Service Information Officer
City Health Office
06.2014 - 03.2017
Bachelor of Science - Computer Science
Holy Trinity College
06.2007 - 04.2014
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