MA. ISABEL FERNANDEZ
Pasig, Metro Manila
Summary
Adept at multitasking and problem-solving, I significantly enhanced customer satisfaction at St. Camillus Medical Center by streamlining service processes. My expertise in customer service and time management, conflict resolution, and relationship management. Coupled with a proven track record in coordinating across departments, ensures efficiency and positive outcomes in high-pressure environments. Reliable and flexible, excelling in dynamic environments.
Overview
6
6
years of professional experience
Work History
Customer Relations Officer
St. Camillus Medical Center
07.2024 - 01.2025
- Interacting with customers to answer inquiries, clarify processes, or provide relevant resources.
- Assists patients and their companion with their need.
- Handles patient/relative complaints.
- Handles Tele-Consultations. Refers patients to Doctor for Tele-Consultations appointment.
- Visit in-patients to give away post cards with prayer of healing and Customer Satisfaction Survey and ask how are the facilities and services of SCMC.
- Confirming of Doctor Schedule if they will hold clinic.
- Answer phone calls and responds to their queries.
- Answer inquiries on social media like FB Business Meta, Viber and WhatsApp.
- Gives assistance to Information Section when needed.
- Gives assistance to Medical Records when needed.
- Gives assistance to Admitting Section when needed.
Purchasing Officer
HappyPrint Advertising Inc.
02.2024 - 07.2024
- Conducting product research and sourcing new suppliers
and vendors. - Sourcing materials, goods, products, and services and
negotiating the best or most cost-effective contracts and
deals. - Performing inventory inspections and reordering supplies
and stock as necessary. - Inspecting stock and reporting any faulty items or
inconsistencies immediately. - Ensuring stock availability and placing orders as and when
required - Updating and maintaining records of all orders, payments,
and received stock. - Coordinating with the delivery team and following up on
delays or orders that have been rescheduled. - Establishing professional relationships with clients as well as
vendors and suppliers. - Ensuring all stock is packaged appropriately and delivered
to the correct location in a timely manner.
Motorpool Admin Staff
Fil-Em Transport Services Co, Inc.
02.2019 - 01.2024
- Secure all documents needed by the driver such as LTO
registration, franchise, authorization and RFID. - Secure calendar schedule for registration.
- Monitor and update the latest registration, franchise and
authorization of the truck. - Monitor daily of violation report.
- Coordinate with administration and office manager.
- Coordinate to the Transport including off sites regarding
renewal of registration. - Establish monthly orientation with driver.
- Answer and direct phone calls to driver for violation and
RFID concerns. - Monitor Petty Cash
Education
Health Care Services -
Pamantasan Ng Lungsod Ng Marikina
Greenheights Subd., Marikina City04-2014
High School Diploma -
Sta. Elena High School
Sta.Elena, Marikina City03-2012
Elementary Diploma -
San Roque Elementary School
San Roque, Marikina City03-2008
Skills
- Customer service
- Problem-solving skills
- Teamwork and collaboration
- Time management
- Multitasking
- Calm and professional under pressure
- Excellent communication
- Understanding customer needs
- Attention to detail
- Complaint resolution
Timeline
Customer Relations Officer
St. Camillus Medical Center
07.2024 - 01.2025
Purchasing Officer
HappyPrint Advertising Inc.
02.2024 - 07.2024
Motorpool Admin Staff
Fil-Em Transport Services Co, Inc.
02.2019 - 01.2024
Health Care Services -
Pamantasan Ng Lungsod Ng Marikina
High School Diploma -
Sta. Elena High School
Elementary Diploma -
San Roque Elementary School
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