Dedicated and results-driven Customer Relations Officer with over 9 years of experience in customer support, issue resolution, and relationship management. Proven ability to enhance customer satisfaction and loyalty through effective communication, detailed product knowledge, and strategic feedback collection. Experienced in supporting independent business owners and contributing to overall business success. Strong background in financial management and administrative tasks, with excellent problem-solving and analytical skills.
Hi, I’m
Richel Janlay
Customer Relations Officer
Cagayan de Oro City,Misamis Oriental
Summary
Overview
11
years of professional experience
4
years of post-secondary education
2
Certifications
Work History
Amway Philippines
Customer Relations Officer
2 2015 - Current
Job overview
- Address inquiries, complaints, and feedback from customers and independent Amway Business Owners (ABOs) through phone, email, and chat, ensuring high levels of satisfaction
- Investigate and resolve issues related to orders, product returns, and account discrepancies, ensuring timely and satisfactory outcomes
- Provide detailed information about Amway products, including benefits, usage, and availability, to assist customers and ABOs effectively
- Develop and maintain strong relationships with customers and ABOs to enhance their experience with Amway and foster loyalty
- Gather and analyze customer feedback to identify areas for improvement in products and services, contributing to continuous improvement initiatives
- Prepare comprehensive reports on customer interactions, trends, and feedback to inform management and support strategic decision-making
- Offer guidance and training to new ABOs on company policies, procedures, and best practices to ensure compliance and business success.
Informatics Computer Institute
Career Consultant
08.2013 - 11.2014
Job overview
- Conduct face-to-face visits to 4th-year high school graduating students to introduce Informatics School for college, increasing awareness and enrollment
- Maintain accurate academic data of the students, ensuring data integrity and accessibility
- Guide students throughout their academic journey at Informatics, providing support and resources to help them succeed
- Achieve required enrollment quotas by effectively presenting the benefits of Informatics programs and assisting prospective students in the application process.
Casamia Furniture Inc.
Accounting Clerk
04.2013 - 08.2013
Job overview
- Prepare and maintain daily sales reports for the store, ensuring accuracy and timely submission
- Manage and oversee petty cash transactions, ensuring proper documentation and accountability
- Work closely with the Branch Supervisor on various administrative tasks and projects, providing reliable support and contributing to efficient branch operations.
Education
Bukidnon State UniversityMalaybalay, Province Of Bukidnon, Philippines
Bachelor of Science from Major in Financial Management
05.2009 - 05.2013
University Overview
Skills
Customer Service
Certification
Customer Service Excellence Training
Personal Information
Personal Information
Willing To Relocate: YesTimeline
Career Consultant
Informatics Computer Institute
08.2013 - 11.2014
Accounting Clerk
Casamia Furniture Inc.
04.2013 - 08.2013
Bukidnon State University
Bachelor of Science from Major in Financial Management
05.2009 - 05.2013
Customer Relations Officer
Amway Philippines
2 2015 - Current
Similar Profiles
Priyanka SahdevPriyanka Sahdev
Sales Assoicate at AmwaySales Assoicate at Amway
Shadia MontesShadia Montes
Manufacturing Technician at AmwayManufacturing Technician at Amway
Evelyn AguilarEvelyn Aguilar
Independent Business Owner at AmwayIndependent Business Owner at Amway