Mary Joy Hernandez
Cainta Rizal
Summary
Consistently maximize satisfaction by offering every customer industry-leading service and support. Adaptable and responsive team player with unwavering dedication to retaining customers, boosting revenue, and resolving conflicts.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Support
TDCX
Mandaluyong
10.2021 - 01.2023
- Offered administrative and customer service support to customers.
- Developed and maintained strong relationships to deliver exceptional customer service support.
- Trained and mentored new banking personnel on customer service strategies, supporting group performance goals.
- Provided knowledgeable service and support for all customer needs.
Customer Service Representative
Inspiro (Dish Account)
Mandaluyong
06.2018 - 10.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Concentrix (Home Health)
Pasig
09.2016 - 01.2017
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Results (Healthcare)
Pasig
11.2013 - 05.2016
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Moreno Integrated School
Daet Camarines Norte 06.2006 - 04.2010
No Degree - Information Technology
Philippine State College of Aeronautics
Cebu 04.2001 -
Skills
Customer service expert
Dependable and Responsible
Flexible and Adaptable
Excellent Communication
Active Listening
Training and Development
Multitasking Abilities
Timeline
Customer Service Support
TDCX
10.2021 - 01.2023
Customer Service Representative
Inspiro (Dish Account)
06.2018 - 10.2021
Customer Service Representative
Concentrix (Home Health)
09.2016 - 01.2017
Customer Service Representative
Results (Healthcare)
11.2013 - 05.2016
High School Diploma -
Moreno Integrated School
06.2006 - 04.2010
No Degree - Information Technology
Philippine State College of Aeronautics
04.2001 -