Ma.Cassandra Matias

* Primarily involves directly interacting with customers to answer questions, address concerns, resolve issues, and provide assistance regarding a company's products or services.

* Aiming to ensure customer satisfaction through effective communication and problem-solving abilities, essentially acting as the primary point of contact for customer inquiries. and complaints.

• Developed and maintained strong relationships to deliver exceptional customer service support.

• Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
• Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
• Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
• Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
• Conducted consultations to understand client's desired look.
• Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
• Increased sales revenue through effective product demonstrations and persuasive communication skills.
• Monitored current trends to understand fashions and better serve customer needs.
• Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
• Offered guidance on proper skincare routines, helping clients achieve healthier and more radiant complexions.
• Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.

* Supporting the main merchandise team by managing stock levels.

* Ensuring proper product displays, and assisting with inventory checks in the backroom of the store.

* Primarily focusing on restocking shelves and maintaining product organization.