Felvan Jane Damian
Cebu City
Summary
Successful Counter representative with more than 5 years of proven experience in customer service and support. Recognized strengths include problem-solving, verbal and written communication skills. Detail-oriented associate with solid administrative experience and excellent money-handling skills.
Astute professional highly skilled in customer service and relationship building. Talented individual offering dynamic skills in data entry, telephone support and records oversight. Desiring Customer Service Administrator position with company in technology sector.
Overview
6
6
years of professional experience
Work History
Customer Service Support
Accenture
04.2024 - 08.2025
- Delivered prompt customer service support during critical situations, addressing concerns related to device performance or operation.
- Offered administrative and customer service support to customers.
- Provided exceptional customer service support during every stage of the export process, from initial inquiries through post-delivery follow-up communications.
Technical Support
Inspiro Relia
02.2020 - 02.2024
- Provided technical support to production teams, ensuring seamless integration of new tooling technologies.
- Reduced customer complaints by providing prompt technical support and thorough failure analysis reports.
- Improved customer satisfaction by providing advanced technical support and troubleshooting complex issues.
- Provided ongoing technical support to clients, troubleshooting issues and ensuring optimal system performance.
- Provided exceptional technical support for clients experiencing issues with implemented modules.
Education
Criminology
Jose Rizal Memorial State University
Skills
- Marketing
- Critical Thinking
- Time Management
- Customer service support
- Building customer relationships
- Technical support
References
Jhone Ace, Genterola, jhoneacegenterola@gmail.com, 0981 488 4113
Interests
Walking with Dog, Movie Marathon, Gaming
Field of Interest
- Gaming
- Badminton
- Swimming
Timeline
Customer Service Support
Accenture
04.2024 - 08.2025
Technical Support
Inspiro Relia
02.2020 - 02.2024
Criminology
Jose Rizal Memorial State University
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