CHRISTIAN RAY LAVA
Customer Service Representative/Emergency Dispatcher
Valenzuela
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Customer service support
AT&T
Quezon City
05.2019 - 01.2020
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Monitored system performance to identify potential issues.
- Developed and implemented preventive maintenance procedures.
- Configured hardware, devices, and software to set up work stations for employees.
Emergency Medical Dispatcher
CyberUs
Valenzuela
08.2022 - Current
- Arranged towing or mechanical assistance for disabled motorists
- Communicate with customers to verify vehicle and confirm vehicle pick up
- Helps distressed motorists get their disabled vehicles back on the road or into garages for repair
- Helps an average of 50-60 motorists per day
- Arranged emergency medical assistance if necessary
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented details in system.
- Answered calls from automatic routing system and took basic information from callers.
Emergency Dispatcher
Safer Road Rescue
Valenzuela
08.2021 - 07.2022
- Take calls for service, relay the requests to drivers, and monitor the progress of the tow
- Helps distressed motorists get their disabled vehicles back on the road or into garages for repair.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Optimized productivity to improve on-time emergency response and life support.
- Answered calls from automatic routing system and took basic information from callers.
Technical Support
SYKES
06.2020 - 12.2020
- Chat support
- Top 2 agent for September and October
- Managed high levels of call flow and responded to technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Manager
RLM FOOD CORPORATION
02.2020 - 05.2020
- Managed a food concessionaire business in various locations within Metro Manila
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
Sales Representative
VXI
05.2019 - 01.2020
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
WEEKLY HOMEBUYERS LIST, Sales Agent
Chell Fernandez
06.2018 - 09.2018
- Home based work focused on marketing and advertising
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Customer Service Representative
SYNCHRONY FINANCIAL
04.2012 - 04.2018
- Customer support specializing on billing and financials
- Subject Matter Expert
- Mentored associates on a one-to-one basis to review KPIs
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Collections Specialist
HSBC ELECTRONIC DATA PROCESSING PHILS. INC
06.2009 - 01.2012
- Top agent 3 consecutive months for 2011
- Used probing techniques to determine debtors' reasons for delinquency.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
Undergraduate - Information Technology
AMA COMPUTER COLLEGE
Skills
Extraordinary communicationundefined
Timeline
Emergency Medical Dispatcher
CyberUs
08.2022 - Current
Emergency Dispatcher
Safer Road Rescue
08.2021 - 07.2022
Technical Support
SYKES
06.2020 - 12.2020
Manager
RLM FOOD CORPORATION
02.2020 - 05.2020
Customer service support
AT&T
05.2019 - 01.2020
Sales Representative
VXI
05.2019 - 01.2020
WEEKLY HOMEBUYERS LIST, Sales Agent
Chell Fernandez
06.2018 - 09.2018
Customer Service Representative
SYNCHRONY FINANCIAL
04.2012 - 04.2018
Collections Specialist
HSBC ELECTRONIC DATA PROCESSING PHILS. INC
06.2009 - 01.2012
Undergraduate - Information Technology
AMA COMPUTER COLLEGE
Similar Profiles
Julie ZieskJulie Ziesk
Senior Technical Business Management at AT&TSenior Technical Business Management at AT&T
Daniel RayDaniel Ray
Retail Store Manager at AT&TRetail Store Manager at AT&T
DESTINY MAGEEDESTINY MAGEE
Retail Sales Consultant at AT&TRetail Sales Consultant at AT&T