Marlo Jay Salem
E-Commerce | Virtual Assistant | Customer Support | Administrative Support
Lahug, Province Of Cebu,Cebu City PH
Work Preference
Summary
I am a self motivated and goal oriented professional committed to pursuing a long-term career as a freelancer. Adaptability and flexibility are among my greatest strengths. I am able to move easily between many different applications while producing quick and superior results. I can assure you will receive your material quickly and with perfection. I am looking for a long-term business relationship as a freelancer.
Customer Support
E-commerce
Virtual Assistant
Administrative Support
Product Listing
Product Research
Flexible Timing
Reasonable cost
High-quality output
Overview
4
4
years of professional experience
1
1
Certification
Work History
Virtual Assistant
Aloha Hawaii Tours
11.2024 - 04.2026
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Manage Zoom meetings
- Assisted coworkers and staff members with special tasks on daily basis.
- Elevated client experience by providing timely customer support via emails, and live zoom platforms.
- Conferred with customers by chat or email to provide information.
- Provide gifts for clients who completed the webinar ( Via Zoom Meeting )
Customer Service Representative
Tech Mahindra
09.2022 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Associate - Associate Information Technology
Cebu Technological University
Cebu City, Province Of Cebu, Philippines 05.2001 -
Skills
Client support
Email management
Multitasking and time management
E-commerce Management
Product Listing
Product research and sourcing
Basic SEO optimization for product pages
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
Certified E-commerce VA
Timeline
Certified E-commerce VA
03-2026
Virtual Assistant
Aloha Hawaii Tours
11.2024 - 04.2026
Customer Service Representative
Tech Mahindra
09.2022 - 10.2024
Associate - Associate Information Technology
Cebu Technological University
05.2001 -