Axiom
MARK OLIVER PROSPERO
BACKOFFICE SUPPORT
Caloocan City,Philippines
Summary
Experienced in addressing and resolving customer issues, consistently driving positive outcomes. Recognized for a strong commitment to team collaboration and adaptability in fast-paced environments. Great communication and problem-solving skills, complemented by a solid background in back-office procedures and administrative tasks. Skilled in data entry and record management, ensuring efficient operations while maintaining a thorough understanding of regulatory compliance and organizational standards.
Overview
5
5
years of professional experience
4
4
Certificates
Work History
Back Office Support
Hinduja Global Solutions
01.2024 - 01.2026
- Loading accurate details and components of travel packages on the XPL System.
- Communicating to Product Managers with regards on concerns in travel packages.
- Achieved consistent awards
Customer Service Representative
247.ai
09.2024 - 12.2024
- Managed calls through Axiom and tracked information in Salesforce.
- Supported customers by addressing concerns on calls.
- Guided customers with their needs during in‑store visits over the phone
Customer Assistance Representative
Tech Mahindra
04.2024 - 07.2024
- Handled tickets through Zendesk, addressing inquiries and concerns.
- Sent follow‑up emails with clear solutions and updates.
- Worked with different tools to support daily tasks.
HR Coordinator
Silvergreen Manpower & Services Inc.
01.2021 - 01.2023
- Supervisions and support HR Coordinators for day to day tasks
- Support time-keeping and payroll accuracy.
- Acting as mediator between employee and client relation.
Software
Salesforce
Microsoft 365
Google Workspace
Explorer/Booking
Inventory Management System
Zendesk
Education
Bachelor of Science - Real Estate Management
National University
Manila, Metro Manila, Philippines03-2024
Certification
Bookkeeping
Disclaimer
I hereby certify that all of these information provided above are true and correct