JESSICA CENIZA
Data Analyst And Marketing Manager
Maguikay, Mandaue City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work History
Back Office Support
SVC Ph
05.2019 - Current
- Worked effectively in fast-paced environments.
- Self-motivated, with strong sense of personal responsibility.
- Organized and detail-oriented with strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in team setting, providing support and guidance.
- Reviewed website listings for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
- Select and upload photos for use in diverse projects.
- Collaborated with graphics department to develop and implement visual elements.
- Set layouts and selected photos for stories to boost readership.
- Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
MIS – Manager
Citius Solutions Corporation
08.2017 - 07.2018
- Contribute to development and successful delivery of annual operating plan which supports company’s mission, objectives and core values
- Lead and manage MIS team, ensuring that staff are managed, trained, and motivated to meet objectives and priorities of service and company
- Develop and embed quality standards and service level agreements for MIS team ensuring these are maintained and effectiveness monitored and reviewed Management Information Systems
- Maintain central company database, ensuring that data is held securely, with integrity and meets all regulatory and statutory requirements
- Manage and deliver timely and reliable information and reports in accordance with agreed plans and schedules, including reports from across all corporate systems
- Manage timely and accurate returns to company stakeholders ensuring company is compliant with Client Rules and Regulations
- To work proactively with colleagues across company taking initiative to resolve issues as they arise and contribute to appropriate company meetings
- Manage and Develop and effective and efficient processes and procedures for capture and maintenance of learner data ensuring that information is eligibility is robust and meets audit rules
- To maintain documentary evidence to support data as required by statute and audit regulations
- Participate in training and team development activities, to update knowledge and skills:
- Be aware of and comply with health and safety legislation and other company requirements that are relevant to his/her post
- Demonstrate commitment and enthusiasm to promote principle of equality and diversity in employment and service delivery:
- Undertake such additional duties or projects as CEO may determine from time to time.
Supervisor (Asst. Manager – Intern)
Taking You Forward, Inc
06.2014 - 07.2017
- Taking You Forward, Inc – Mandaue, Cebu
- Helps oversee day-to-day operations to utilize MIS staff members efficiently
- Make recommendations to immediate supervisor/s on tasks to drive efficiency and continuous improvement within the department
- Represents the department at times in cross-functional meetings, initiatives and projects
- Does random audits on reports generated by the team
- Helps implements and enforces department initiatives
- Provides recommendations on reports required by MIS and Operations
- Helps keep track of current tasks and deliverables Helps assists department staff in issues dealing with reports
- Provides weekly summary of deliverables of the department
- Other tasks as assigned by immediate supervisor/s
Reports Analyst
Taking You Forward
08.2012 - 06.2014
- Handle real time and data analysis for Service Level and Agent Activities (breaks, auxes, etc)
- Manage all workforce deliverables which includes performance tracking of all functions matrices
- Ensure that management, operations and client reports are delivered on time
- Adding value to the organization by identifying root cause
- Carrying out performance measurement, monitoring, and evaluation of all agents to improve the efficiency
- Ensure that forecast is accurate and provide regular feedback to the client/operations on the forecast accuracy both client provided and internal forecast.
Help Desk/Technical Support
Taking You Forward, Inc
Cebu
06.2011 - 10.2012
- Respond to requests for technical assistance, diagnose and resolve technical hardware and software issues and advise employees on appropriate action
- I also identify and escalate situations requiring urgent attention.
Customer Service Representative
Taking You Forward, Inc
11.2011 - 07.2012
- Serve the customers by providing product and service information, resolving product and service problems
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Education
Bachelor of Science - Information Technology
University of Cebu – Banilad Cebu
Cebu 06.2008 - 03.2012
High School Diploma -
Saint Louis College
Mandaue 06.2004 - 03.2008
Skills
Microsoft Excelundefined
Accomplishments
- Customer Service
- Handled actively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
- Data Collection and Analysis
- Carrying out performance measurement, monitoring, and evaluation reports of all employees to improve the efficiency
- Reporting
- Create and maintained status reports to provide management with updated information for client projects.
- Supervised team of 10 staff members.
- Able to update and maintain different marketplaces platform like BigCommerce, Houzz, Wayfair, etc
Timeline
Back Office Support
SVC Ph
05.2019 - Current
MIS – Manager
Citius Solutions Corporation
08.2017 - 07.2018
Supervisor (Asst. Manager – Intern)
Taking You Forward, Inc
06.2014 - 07.2017
Reports Analyst
Taking You Forward
08.2012 - 06.2014
Customer Service Representative
Taking You Forward, Inc
11.2011 - 07.2012
Help Desk/Technical Support
Taking You Forward, Inc
06.2011 - 10.2012
Bachelor of Science - Information Technology
University of Cebu – Banilad Cebu
06.2008 - 03.2012
High School Diploma -
Saint Louis College
06.2004 - 03.2008
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