Jona Magnata
Summary
Dynamic back office support professional with proven expertise at Topsol BPO Services, enhancing communication and training new hires. Skilled in data-driven insights and regulatory compliance, I excel in cross-functional teamwork and conflict resolution, driving continuous improvement and fostering a culture of excellence. Proficient in Excel, I deliver impactful results.
Overview
11
11
years of professional experience
Work History
Back Office Support
Topsol BPO Services
2009 Fil-Am Friendship Hwy, Angeles, 2009 Pampanga
11.2021 - 03.2025
- Improved communication between back office support staff, c, compliance managers, IT specialists during quarterly reviews.
- Utilized Microsoft Word, Excel, PowerPoint and Outlook.
- Led training sessions for new hires, instilling them with the knowledge and skills needed to excel in their roles.
Back Office Support
GWU Marketing Corp.
Manuel A. Roxas Hwy, Clark Freeport, Angeles, Pamp
06.2018 - 11.2021
- Supported senior account managers in executing complex campaigns, providing valuable insights from data analysis and client feedback.
- Supported a culture of continuous improvement by actively participating in department meetings and offering constructive feedback on strategies for enhancing the overall patient experience.
SALES AGENT
BSD Trade Services
: Bertaphil II, Bayanihan St, Clark, Pampanga
06.2017 - 06.2018
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Outbound calls, pitching relevant products to potential clients with solid knowledge of the industry
- Explained features and advantages of products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Providing customers with market color, news, flow information, and trading ideas
Customer Service Representative
Sutherland Global Service
2nd Floor, Two West Aeropark Clark Pampanga
06.2015 - 05.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
PRODUCTION OPERATOR
Nanox Phil's., Inc.
Clark Civil Aviation Complex,Clarkfield, 2023 Pamp
06.2014 - 01.2015
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
Education
Associate Graduate of Hotel And Restaurant Service - Hospitality Management
Clark College of Science And Technology
SNS BLDG, Samsonville Subd. Aurea, Dau Pampanga04-2014
Skills
- Data-Driven Insights
- Regulatory compliance
- Excel Proficiency
- Familiarity with CRM Systems
- Strong Verbal Skills
- Prioritization and Scheduling
- Cross-Functional Teamwork
- Skilled in Resolving Disputes
Additional Information
Katrice Camille De Jesus
Finance Manager
Topsol BPO Services.
+639651393679
Gina Cunan
Head of HR
Topsol BPO Services
+6398249942
Timeline
Back Office Support
Topsol BPO Services
11.2021 - 03.2025
Back Office Support
GWU Marketing Corp.
06.2018 - 11.2021
SALES AGENT
BSD Trade Services
06.2017 - 06.2018
Customer Service Representative
Sutherland Global Service
06.2015 - 05.2017
PRODUCTION OPERATOR
Nanox Phil's., Inc.
06.2014 - 01.2015
Associate Graduate of Hotel And Restaurant Service - Hospitality Management
Clark College of Science And Technology