Jona Magnata
Summary
Dynamic back office support professional with proven expertise at Topsol BPO Services, enhancing communication and training new hires. Skilled in data-driven insights and regulatory compliance, I excel in cross-functional teamwork and conflict resolution, driving continuous improvement and fostering a culture of excellence. Proficient in Excel, I deliver impactful results.
Overview
11
11
years of professional experience
Work History
Back Office Support
Topsol BPO Services
11.2021 - 03.2025
- Improved communication between back office support staff, c, compliance managers, IT specialists during quarterly reviews.
- Utilized Microsoft Word, Excel, PowerPoint and Outlook.
- Led training sessions for new hires, instilling them with the knowledge and skills needed to excel in their roles.
Back Office Support
GWU Marketing Corp.
06.2018 - 11.2021
- Supported senior account managers in executing complex campaigns, providing valuable insights from data analysis and client feedback.
- Supported a culture of continuous improvement by actively participating in department meetings and offering constructive feedback on strategies for enhancing the overall patient experience.
SALES AGENT
BSD Trade Services
06.2017 - 06.2018
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Outbound calls, pitching relevant products to potential clients with solid knowledge of the industry
- Explained features and advantages of products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Providing customers with market color, news, flow information, and trading ideas
Customer Service Representative
Sutherland Global Service
06.2015 - 05.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
PRODUCTION OPERATOR
Nanox Phil's., Inc.
06.2014 - 01.2015
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
Education
Associate Graduate of Hotel And Restaurant Service - Hospitality Management
Clark College of Science And Technology
SNS BLDG, Samsonville Subd. Aurea, Dau Pampanga04-2014
Skills
- Data-Driven Insights
- Regulatory compliance
- Excel Proficiency
- Familiarity with CRM Systems
- Strong Verbal Skills
- Prioritization and Scheduling
- Cross-Functional Teamwork
- Skilled in Resolving Disputes
Additional Information
Katrice Camille De Jesus
Finance Manager
Topsol BPO Services.
+639651393679
Gina Cunan
Head of HR
Topsol BPO Services
+6398249942
Timeline
Back Office Support
Topsol BPO Services
11.2021 - 03.2025
Back Office Support
GWU Marketing Corp.
06.2018 - 11.2021
SALES AGENT
BSD Trade Services
06.2017 - 06.2018
Customer Service Representative
Sutherland Global Service
06.2015 - 05.2017
PRODUCTION OPERATOR
Nanox Phil's., Inc.
06.2014 - 01.2015
Associate Graduate of Hotel And Restaurant Service - Hospitality Management
Clark College of Science And Technology
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