Mark Arvin Alvarez

• Maintain daily communication with clients thru our Customer support.
• Process Daily Deposit and Withdrawal Transactions and refund request.
• Verify the clients personal details prior Crediting Deposit and their Withdrawal.
• Submit Daily Bank Balance and Reconciliation.
• Submit Daily and Monthly Reports.
• Monitor the Balance, reconciliation process

>Bank safekeeping and other back-end transactions

• Process payout to different Merchant clients

>Online Banking transactions or local bank transfer

• Monitoring of All Merchant Processors for possible unknown transaction or fraudulent activities.
• Assist in creating/updating internal sharing documents.
• Respond to various requests from the clients and provide better, quicker client support.

• Handling all the transaction Deposit, Withdrawal, Credit bonus.
• Handling Inquiries thru customer service relation, Documentation.
• Account investigation, Monitor Client for Suspicious betting behavior.
• Monitor, investigate, escalate and follow-up on customer’s transaction issues in collaboration with Customer Service Team.
• Monitor client activity upon withdrawal request, using data files and for suspicious fraud activity from company set rules.
• Preventing to use for money laundering.
• Planning different ways for back office revision to easy navigate.
• Daily Monitor staff transaction for Quality Control task.
• Prepare Weekly and Monthly Report.

• Handling all the transaction Deposit, Withdrawal, Credit bonus.
• Handling Inquiries thru customer service relation, Documentation.
• Account investigation, Monitor Client for Suspicious betting behavior.
• Monitor, investigate, escalate and follow-up on customer’s transaction issues in collaboration with Customer Service Team.
• Monitor client activity upon withdrawal request, using data files and for suspicious fraud activity from company set rules.
• Preventing to use for money laundering.

• Proof reading of sales invoice
• Encoding all Job Order came from Sales staff
• Multi-tasking, telemarketing for sales, Oracle/J.DE System
• Compiling all Sales invoice
• Preparing Sales invoice for Delivery
• Documentation filing.

• Multitasking from Preparing Job order to printing up to finished item
• Handling and monitoring production staff
• Monitoring Job Order for completion to dispatching
• Preparing Delivery receipt
• Responsible all activity within business premises