Summary
Overview
Work History
Education
Skills
Timeline
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Reishalene A. Nate

Reishalene A. Nate

34 Navy Road South Signal Village Taguig, Metro Manila

Summary

Seeking an opportunity to utilize my technical expertise to provide timely, cost-effective IT support and maintenance in a challenging environment. A Technology-driven IT Support Specialist who integrates technical acumen with problem-solving expertise to expand IT operations.

Overview

14
14
years of professional experience

Work History

IT Support Specialist

Chromelab Technology Inc.
06.2017 - 12.2024
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Researched and identified solutions to technical problems.

IT Support Specialist

GWI Solutions Inc.
06.2012 - 05.2017

IT Help Desk Technician

Creative Gateway Inc.
04.2011 - 05.2012
  • Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
  • Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
  • Streamlined help desk operations by implementing an effective ticket management system.

Education

Bachelor of Science - Information Technology

Philippine Christian University
Manila
04-2011

Pio Del Pilar National High School
Makati City
04-2006

Sta. Ana Elementary School
Manila, Metro Manila, Philippines
03-2002

Skills

  • Technical troubleshooting
  • Application installation
  • Technical issue diagnosis
  • User support
  • Effective network problem-solving

Timeline

IT Support Specialist

Chromelab Technology Inc.
06.2017 - 12.2024

IT Support Specialist

GWI Solutions Inc.
06.2012 - 05.2017

IT Help Desk Technician

Creative Gateway Inc.
04.2011 - 05.2012

Bachelor of Science - Information Technology

Philippine Christian University

Pio Del Pilar National High School

Sta. Ana Elementary School

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Reishalene A. Nate