Reishalene A. Nate
34 Navy Road South Signal Village Taguig, Metro Manila
Summary
Seeking an opportunity to utilize my technical expertise to provide timely, cost-effective IT support and maintenance in a challenging environment. A Technology-driven IT Support Specialist who integrates technical acumen with problem-solving expertise to expand IT operations.
Overview
14
14
years of professional experience
Work History
IT Support Specialist
Chromelab Technology Inc.
25th Flr. Techzone Bldg, Makati City
06.2017 - 12.2024
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
IT Support Specialist
GWI Solutions Inc.
RCBC Plaza Makati City
06.2012 - 05.2017
IT Help Desk Technician
Creative Gateway Inc.
P. Domingo St. Makati City
04.2011 - 05.2012
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
- Streamlined help desk operations by implementing an effective ticket management system.
Education
Bachelor of Science - Information Technology
Philippine Christian University
Manila04-2011
Pio Del Pilar National High School
Makati City04-2006
Sta. Ana Elementary School
Manila, Metro Manila, Philippines03-2002
Skills
- Technical troubleshooting
- Application installation
- Technical issue diagnosis
- User support
- Effective network problem-solving
Timeline
IT Support Specialist
Chromelab Technology Inc.
06.2017 - 12.2024
IT Support Specialist
GWI Solutions Inc.
06.2012 - 05.2017
IT Help Desk Technician
Creative Gateway Inc.
04.2011 - 05.2012
Bachelor of Science - Information Technology
Philippine Christian University
Pio Del Pilar National High School
Sta. Ana Elementary School