Marjonel Kadusale
Davao City, Province Of Davao Del Sur
Summary
Professional with significant experience in handling claims and ensuring efficient processing. Known for strong team collaboration and adaptability to changing needs. Skilled in problem-solving, customer service, and data analysis. Reliable and results-driven with focus on achieving organizational goals.
Overview
3
3
years of professional experience
Work History
Device Claims Coordinator
Alorica Teleservices, Inc. (Likewize Account)
04.2024 - Current
- Processed claims efficiently, ensuring adherence to company policies and regulatory guidelines.
- Coordinated with clients and internal teams to gather necessary documentation for claim resolution.
- Utilized claims management software to track and update claim statuses accurately.
- Documented all interactions related to claims, ensuring comprehensive record-keeping practices were followed.
Digital Billing Support Specialist
Alorica Teleservices, Inc. (Frontier Account)
03.2023 - 03.2024
- Managed billing inquiries, ensuring timely resolutions and enhanced customer satisfaction.
- Processed high-volume billing transactions accurately, contributing to operational efficiency.
- Collaborated with cross-functional teams to streamline invoicing procedures and reduce discrepancies.
- Enhanced client satisfaction by resolving billing disputes in a professional manner.
Technical Support Specialist
Alorica Teleservices, Inc. (T-Mobile Account)
08.2022 - 02.2023
- Assisted users with troubleshooting technical issues, enhancing overall satisfaction and support experience.
- Provided timely responses to customer inquiries through various communication channels, ensuring efficient service delivery.
- Documented and tracked support tickets using ticketing systems, maintaining organized records for future reference.
- Learned and utilized company software and tools effectively, adapting quickly to new technologies and processes.
Education
Bachelor of Science - Business Administration
Monkayo College of Arts, Sciences And Technology
Monkayo, Davao De Oro, Philippines07-2022
Skills
- Policy interpretation
- Flexible problem-solving
- Accurate documentation practices
- Detail-oriented approach
- Performance management
- Teamwork
Timeline
Device Claims Coordinator
Alorica Teleservices, Inc. (Likewize Account)
04.2024 - Current
Digital Billing Support Specialist
Alorica Teleservices, Inc. (Frontier Account)
03.2023 - 03.2024
Technical Support Specialist
Alorica Teleservices, Inc. (T-Mobile Account)
08.2022 - 02.2023
Bachelor of Science - Business Administration
Monkayo College of Arts, Sciences And Technology
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