Germabeth Haguimit
Davao City, Province Of Davao Del Sur,DAS
Summary
Dynamic customer service professional, excelling in problem resolution and active listening. Proven ability to enhance customer satisfaction through effective communication and CRM utilization. Skilled in data entry and critical thinking, consistently improving service delivery and operational efficiency in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Sutherland Global Services
03.2025 - 08.2025
- Assisted customers with inquiries, providing accurate information and support.
- Learned company products and services to enhance customer satisfaction.
- Utilized CRM systems to track customer interactions and resolve issues efficiently.
- Collaborated with team members to improve service delivery and response times.
- Adapted quickly to new processes and technologies, ensuring seamless service transition.
Administrative Staff Assistant
Parole and Probation
07.2024 - 12.2024
- Managed scheduling for parole and probation officers, ensuring timely appointments and efficient use of resources.
- Assisted with data entry into case management systems, maintaining accuracy and confidentiality of sensitive information.
- Coordinated communication between clients and staff, facilitating effective case updates and follow-ups.
- Supported preparation of reports and documentation for court hearings, enhancing organizational efficiency.
- Conducted initial client intake interviews, gathering essential information to support case assessments.
Education
Bachelor of Science in Criminology -
St. John Paul II College of Davao
Ecoland Drive, Matina, Davao City07-2024
High School Diploma -
De La Salle Araneta University
303 Victoneta Avenue, Malabon City, Manila05-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Timeline
Customer Service Representative
Sutherland Global Services
03.2025 - 08.2025
Administrative Staff Assistant
Parole and Probation
07.2024 - 12.2024
Bachelor of Science in Criminology -
St. John Paul II College of Davao
High School Diploma -
De La Salle Araneta University
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