May Rudith Franco
Davao City, Province Of Davao Del Sur,Davao Del Sur
Summary
Branch Operations Manager dedicated to increasing efficiency, streamlining procedures and improving employee morale with hands-on leadership style.
Attentive CCTV Operator dispatching,recording and reporting all incidents using recorded and extract videos. Keeping all video equipment operating effectively and assisting with all alerts procedures.
Focused approach, I significantly enhanced client satisfaction and expanded the customer base at CHC Agritech/Classique World. Leveraging skills in customer relationship building.
Overview
15
15
years of professional experience
Work History
Sales Representative
CHC Agritech/ Classique World
03.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
CCTV Operator
Davao Light & Power Company
07.2012 - 04.2015
- Monitored activities captured on cameras to inform authorities of suspicious activities.
- Supplied extracts from CCTV recordings to maintain records.
- Investigated prior incidents on CCTV to prepare reports for local authorities.
- Operated CCTV equipment, radios and ancillary equipment to reduce crime, disorder and fear of crime.
- Recorded time, date and location of incidents.
- Enhanced security by monitoring and operating multiple CCTV cameras in a professional setting.
- Facilitated smooth shift handovers with comprehensive written reports detailing incidents that occurred during each respective shift.
Branch Operations Manager
Augustos Doormen Services/ Philippine Vetus Force
03.2009 - 06.2012
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
Education
Bachelor of Science - Business Management, Philippines
University Of Mindanao
Panabo, Province Of Davao Del Norte, Philippines03.1992
Skills
- Customer Service
- Customer Relationship Building
- Staff Supervision
- Branch Operations Management
- Strong team-builder
Timeline
Sales Representative
CHC Agritech/ Classique World
03.2022 - Current
CCTV Operator
Davao Light & Power Company
07.2012 - 04.2015
Branch Operations Manager
Augustos Doormen Services/ Philippine Vetus Force
03.2009 - 06.2012
Bachelor of Science - Business Management, Philippines
University Of Mindanao
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