Maria Shelou Pugoy
Lagonglong
Summary
Seeking an opportunity to develop new skills to become a more well-rounded employee and secure a meaningful position that aligns with my values and passions.
Overview
10
10
years of professional experience
Work History
Operations Manager (OIC)
Normin Food Chain Corporation, Jollibee Limketkai Mall Cagayan de Oro City
08.2018 - 07.2019
- Responsible for the development and achievement of the store business objectives such as Sales and Profitability targets, customer satisfaction & Food, Safety and Cleanliness standards; People Management and Development; and Store’s adherence to operating systems and standards and compliance to all government requirements.
Product Quality Manager
Normin Food Chain Corporation, Jollibee Limketkai Mall Cagayan de Oro City
06.2014 - 07.2018
- Oversees end-to-end quality and safety in production—from raw materials to finished goods. Investigates deviations and ensures corrective actions are executed effectively.
Crew Training Manager
Normin Food Chain Corporation, Jollibee Limketkai Mall Cagayan de Oro City
08.2011 - 05.2014
- Responsible for developing, implementing, and overseeing training programs to ensure all crew members are equipped with the necessary skills, knowledge, and certifications to perform their duties effectively. This role involves assessing training needs, creating learning materials, coordinating with department heads, and ensuring compliance with company standards and regulatory requirements.
Shift Manager
Normin Foodchain Corporation, Jollibee Limketkai Mall Cagayan de Oro City
07.2010 - 07.2011
- Oversee daily store operations, including sales, service, food quality, and cleanliness. Lead, coach, and develop store team members to achieve individual and team performance goals. Monitor inventory levels, control costs, and minimize waste.
Service Crew
Normin Food Chain Corporation, Jollibee Limketkai Mall Cagayan de Oro City
05.2009 - 05.2010
- Responsible for delivering excellent customer service, preparing quality food, and maintaining a clean and friendly restaurant environment. Crew Members work as part of a team to ensure every guest enjoys a fast, fresh, and joyful dining experience that reflects Jollibee’s values.
Education
Bachelor of Science - Industrial Technology
Mindanao University of Science and Technology
04.2010
Skills
- Time management
- Customer service
- Attention to detail
- Multitasking
References
- Joel, Armelia, joel.armelia@doleintl.com, 09269657172, Dole Phil. Inc.
- Franz Angelo, Capistrano, Mayor, Lagonglong Municipal
- Danah Mylene, Estanislao, Managing Director, danah.mylene.estanislao@gmail.com, 09175151519, Former Jollibee
Hobbies and Interests
Leadership and team development, Continuous learning and skills improvement, Industrial safety and quality control
Timeline
Operations Manager (OIC)
Normin Food Chain Corporation, Jollibee Limketkai Mall Cagayan de Oro City
08.2018 - 07.2019
Product Quality Manager
Normin Food Chain Corporation, Jollibee Limketkai Mall Cagayan de Oro City
06.2014 - 07.2018
Crew Training Manager
Normin Food Chain Corporation, Jollibee Limketkai Mall Cagayan de Oro City
08.2011 - 05.2014
Shift Manager
Normin Foodchain Corporation, Jollibee Limketkai Mall Cagayan de Oro City
07.2010 - 07.2011
Service Crew
Normin Food Chain Corporation, Jollibee Limketkai Mall Cagayan de Oro City
05.2009 - 05.2010
Bachelor of Science - Industrial Technology
Mindanao University of Science and Technology
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