JE CLARE DELA CRUZ
Iloilo City
Summary
Results-oriented leader with extensive experience in supervising teams and optimizing performance. Expertise in operational management and process improvement, consistently achieving high-quality results. Recognized for adaptability and strong leadership in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Sr. Supervisor / OIC – Operations Manager
TELUS DIGITAL PHILS.
03.2023 - Current
- Achieved client-specified KPIs, driving program profitability and growth.
- Managed operations team to consistently meet business objectives and enhance efficiency.
- Generated detailed performance reports outlining team output and mission-related deadlines.
- Addressed customer issues promptly to strengthen relationships and improve satisfaction.
- Oversaw hiring and training processes, updating management on team progress regularly.
- Led development of comprehensive upskilling program focused on emerging technologies.
- Conducted performance reviews, delivering constructive feedback to foster employee growth.
- Ensured compliance with company policies while promoting adherence to performance standards.
Operations Supervisor
NEARSOL PHILS.
05.2020 - 06.2022
- Managed team dynamics to achieve company goals while meeting strict deadlines.
- Ensured alignment by communicating operational objectives and safety practices effectively.
- Supported management in recruitment, training initiatives, and performance assessments.
- Created comprehensive reports on team performance and mission outcomes.
- Developed strategies focused on enhancing compliance with company regulations and performance standards.
- Supervised daily operations to maintain workflow efficiency and task punctuality.
- Reduced employee turnover through the promotion of a supportive workplace culture.
Senior Associate
IOOR PHILS.
10.2018 - 05.2020
- Held roles as Employee Engagement Lead, Program Compliance Lead, and TRIP Champion.
- Executed strategic engagement plans across departments to enhance performance and motivation.
- Organized corporate events, sports activities, and cultural initiatives from concept to execution.
- Monitored employee records for achievements and engagement levels to drive insights.
- Provided management with detailed reports on compliance with PCI regulations.
- Performed audits on procedures and documents to pinpoint potential risks.
- Evaluated operations to assess compliance risk factors comprehensively.
- Facilitated training sessions to ensure employee awareness of regulatory changes.
Education
Bachelor of Secondary Education -
Filamer Christian University
Roxas, Province Of Capiz, Philippines05-2008
Skills
- Leadership skills
- Talent development
- Continuous process improvement
- Goal achievement focus
- Outstanding customer service
- Time efficiency management
- Operational effectiveness
- Compliance oversight
- Service-oriented mindset
- Data-driven analysis
- Employee oversight
- Innovative thinking
Certification
- Lean Six Sigma Yellow Belt
Cert.No.: LSSYB-1594113940-2001-1730
Process Doctors Academy
Accredited by: Council for Six Sigma Certification (C.S.S.C)
- Licensed Professional Teacher
Professional Regulatory Commission
Timeline
Operations Sr. Supervisor / OIC – Operations Manager
TELUS DIGITAL PHILS.
03.2023 - Current
Operations Supervisor
NEARSOL PHILS.
05.2020 - 06.2022
Senior Associate
IOOR PHILS.
10.2018 - 05.2020
Bachelor of Secondary Education -
Filamer Christian University
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