Dynamic customer service professional seeking a position as a Customer Service Representative to leverage strong interpersonal, problem-solving, and communication skills. Expertise in service delivery, complemented by proven multitasking abilities, ensures efficient and effective customer interactions. A commitment to fostering professional relationships drives profitability and enhances overall business performance. Passionate about delivering exceptional service that exceeds customer expectations.
Ttec Philippines
* Assisting multiple agents in providing accurate and detailed information for clients in question.
* Helping agents get the approval for reimbursements and credit
* Checking the documentation before closing any cases.
Callhounds Global Solutions
* Assisting multiple agents in providing accurate and detailed information for clients in question.
* Answering escalated calls (Inbound or outbound)
* Quality checking the calls for the team for improvement before submitting to the Quality Assurance Team
* Assisting the supervisor with coaching agents.