William Cape
Cebu City,Cebu
Summary
Professional with 2 years of experience in the BPO industry, recognized for strong teamwork and adaptability. Demonstrated ability to enhance sales and resolve customer issues through effective communication. Committed to client satisfaction and project success, excelling in collaborative environments. Skills in relationship-building and public speaking contribute to fostering connections and promoting initiatives.
Overview
5
5
years of professional experience
Work History
Support Ambassador
TDCX
Cebu City
06.2025 - Current
- Balanced customer requirements and budgets against travel goals and industry trends to create optimal packages.
- Planned and coordinated all travel for clients based on budgets, departure times and travel needs.
- Resolved booking issues and complaints efficiently, minimising inconvenience and maintaining client trust in the agency.
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discretion.
Customer Service Representative
Concentrix
Cebu City
05.2022 - 07.2023
- Resolved technical issues for clients regarding devices and services with precision and speed.
- Generated sales through effective promotion of company products and services.
- Managed billing inquiries and financial disputes, achieving timely resolutions.
- Addressed customer service inquiries efficiently to uphold high satisfaction levels.
- Assisted customers with product-related questions, feedback, and complaints to enhance service quality.
- Handled inbound customer service calls, resolving queries and complaints to ensure customer satisfaction.
Leads Researcher
Cience
Cebu City
06.2021 - 08.2021
- Collaborated with colleagues on research assignments to shape strategic direction.
- Delivered oral and written analyses at meetings and conferences to disseminate research findings.
Education
Senior High School - ABM
Cebu Institute of Technology
Cebu City2023
Undergraduate - Nursing
Cebu Institute Of Technology
Cebu CitySkills
- English Fluency
- Computer Literacy
- Goal Oriented
- Customer relationship management
- Travel coordination
- Conflict resolution
- Payment processing
- Technical support
- Risk Assessment
- Written and verbal communication
- Analytical reporting
- Customer Service
- Information gathering and analysis
Websites, Portfolios and Profiles
https://www.facebook.com/capewilliam
Languages
English
Advanced
C1
Timeline
Support Ambassador
TDCX
06.2025 - Current
Customer Service Representative
Concentrix
05.2022 - 07.2023
Leads Researcher
Cience
06.2021 - 08.2021
Senior High School - ABM
Cebu Institute of Technology
Undergraduate - Nursing
Cebu Institute Of Technology