Roseshelle Anne Pasaporte
Cebu City, Province Of Cebu,CEB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Support Ambassador
TDCX (PH) INC.
04.2022 - 04.2024
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
Customer Service Representative
Office Partners 360
09.2019 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Executive Boutique Call Center And BPO
12.2016 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Technical Support Representative
Sykes Asia
09.2014 - 07.2016
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Customer Service Representative
Qualfon
12.2013 - 08.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Science - Business Administration And Management
University of San Carlos
Cebu City, Province Of Cebu, PhilippinesSkills
- Customer Engagement
- Product Knowledge
- Customer Education
- Customer Service
- Problem-Solving
- Data Entry
Timeline
Support Ambassador
TDCX (PH) INC.
04.2022 - 04.2024
Customer Service Representative
Office Partners 360
09.2019 - 02.2022
Customer Service Representative
Executive Boutique Call Center And BPO
12.2016 - 12.2017
Technical Support Representative
Sykes Asia
09.2014 - 07.2016
Customer Service Representative
Qualfon
12.2013 - 08.2014
Bachelor of Science - Business Administration And Management
University of San Carlos
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