Marenelle Bolido
Balucuan Dao Capiz
Summary
Dynamic HK Shift Leader with a proven track record at Boracay Hailon, excelling in team leadership and problem-solving. Demonstrated success in enhancing customer satisfaction and streamlining operations. Skilled in multitasking and fostering teamwork, adept at resolving conflicts and improving service standards without compromising safety or efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hk Shift Leader (Rooms)
Henann Prime Beach Resort (REGUS PRIME RESORT INC.)
05.2014 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Education
Bachelor In Hotel Restaurant & Management - Hospitality Management
Hercor College
Lawaan Roxas City04.2014
Skills
- Positive attitude
- Team leadership
- Problem-solving
- Flexible schedule
- Complaint resolution
- Role modeling
- Shift leadership
- Multitasking
- Time management
- Teamwork and collaboration
- Decision-making
Languages
English
Advanced (C1)
Tagalog
Bilingual or Proficient (C2)
Certification
Crown Regency Resort and Convention Center
On the Job Training (300 hours)
Food & Beverage And Housekeeping Department
January 2014-February 2014
Crown Regency Resort and Convention Center
On the Job Training (300 hours)
Food and Beverage And Housekeeping Department
Year 2012
Accomplishments
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
Timeline
Hk Shift Leader (Rooms)
Henann Prime Beach Resort (REGUS PRIME RESORT INC.)
05.2014 - Current
Crown Regency Resort and Convention Center
On the Job Training (300 hours)
Food & Beverage And Housekeeping Department
January 2014-February 2014
Crown Regency Resort and Convention Center
On the Job Training (300 hours)
Food and Beverage And Housekeeping Department
Year 2012
Bachelor In Hotel Restaurant & Management - Hospitality Management
Hercor College
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