Marby Katrina Guico

• Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
• Conducted detailed requirements analysis for each project, creating customized solutions based on client needs.
• Developed strong relationships with clients, fostering trust and confidence in the implementation process.
• Provided exceptional customer support during post-integration stages when adjustments or modifications were required.
• Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
• Enhanced customer satisfaction with timely resolution of issues during project implementations.
• Collaborated with cross-functional teams to design, develop, and implement customized integration strategies for clients.
• Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
• Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
• Contributed to the continuous improvement of implementation processes through regular feedback sessions and lessons learned discussions.
• Implemented robust risk management strategies throughout projects, proactively identifying potential roadblocks and mitigating them effectively.
• Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
• Optimized software configurations for individual clients, tailoring solutions to meet unique business needs.
• Conducted post-implementation reviews to capture lessons learned and apply findings to future projects, driving continuous improvement.
• Streamlined data migration tasks, ensuring secure and efficient transfer of critical information between systems.
• Led cross-functional teams to meet critical project milestones, fostering collaboration between developers, analysts, and client representatives.

Laboratory Information System

· Manage the Laboratory Information System Hardware and Software administration and management. Ensuring a 100% streamlined process for business owners.

· Led the planning, developing, and implementing processes together with the business owners.

· Led the integration planning and data mapping for both LIS and HIS.

· Ensures the integrity of the workflow by having an end-to-end scope. Planning the business workflow and the system workflow by recommending how integration will take its place from one system to the other.

· Provide a neutral relationship with the vendors and recommendations for potential improvement for the benefit of the business owners

· System updates are performed on time with minimal disruption to the end-user operation.

· Analyzing, investigating, and providing reports on the RCA of one issue involving hardware, software, or integration from HIS to LIS or LIS to Analyzers

· Research and benchmark what is the best technical and workflow for improvement in the Pathology department.

Cardio Vascular Information System

Cardio Vascular Images and ECG System

· Responsible for administration and connectivity of the servers, workstations, and modalities. Ensures the complete capture of DICOM (Digital Imaging and Communications in Medicine) digital image data into the PACS System.

· Monitors data growth to prepare and recommend storage or resource expansions to prevent compromises in their day-to-day work.

· Provides policy and process before the Go-live implementation of the system.

· Provides a neutral relationship with all the vendors to avoid favoritism and recommends the right system that will meet the needs of the Business Owners

· Participate in creating the requirements and assessments in the vendor selecting process that involves IT

· Assist users in their interdepartmental projects by providing IT hardware requirements or solutions based on their existing system or workflow.

Telemetry System

· Assist vendor in Scoping and Implementation of the Telemetry System

· Assist vendors and end-users in planning and execution of their projects by providing what needs to be done and how will it be implemented.

• Responsible for supporting and addressing the technical needs of the patients and other departments
• Ensuring all problems are attended to and all hardware and software are configured and installed correctly
• Gain the trust of the users and the Top Executives for their computer peripheral concerns
• Meritorious Awardee of 2010