Rhose Mae Rebate
Taguig City,00
Summary
Dynamic and results-oriented Customer Support Specialist with a proven track record at SMS Global Medical Solutions, Inc. Excelled in resolving complex technical issues, enhancing customer satisfaction, and mentoring system users. Over a span more than 1 year in the workforce. I have successfully attained objectives by leveraging my knowledge, refining my skills and playing a pivotal role in contributing to the
Overview
2
2
years of professional experience
Work History
Customer Support Specialist
SMS Global Medical Solutions
Pasig, Metro Manila, Philippines (Remote)
08.2023 - Current
- Identifying and resolving technical issues, particularly in healthcare operations.
- Provide training and guidance on processes, policies, and features of hospital information systems to partners and clients.
- User Training and Support; Providing instruction to healthcare professionals and staff on the correct utilization of software. Additionally, assisting users in resolving technical problems through various means, including remote help, phone support and onsite visits.
- Documentation and Reporting; Creating and Maintaining accurate records of technical issues, solutions and system settings
- Developed strong relationships with clients through consistent communication and follow-up procedures.
- Enhanced customer satisfaction by efficiently resolving technical and functional issues and addressing inquiries.
- Demonstrated excellent multitasking abilities while juggling multiple support requests without compromising quality or efficiency.
- Assist IT in resolving technical problems, collaborate with various teams, including IT staff, biomedical engineers, and healthcare professionals, to integrate technology seamlessly, resolve issues and implement system improvements.
- Contributed to the successful implementation of three significant hospital projects, including the pioneering multi-tenancy deployment in the Philippines.
Electronics Engineering Intern
Melham Construction
Remote
06.2022 - 12.2022
- Developed strong problem-solving skills by working on complex engineering challenges and leveraging technical knowledge to find practical solutions.
- Participated in quality assurance procedures to validate product functionality and compliance with regulatory standards.
- Provided support during prototype construction by assembling components, soldering connections, and verifying proper operation.
- Provide exceptional support to customers via phone, email, and chat, addressing inquiries and resolving issues efficiently.
- Develop and maintain knowledge base articles to assist team members and improve service quality.
Education
Bachelor of Science - Electronic Engineering
Batangas State University - The NEU
Batangas, Province Of Batangas, Philippines08-2023
Skills
- Ticketing System Experience
- System Configuration
- Technical issues analysis
- Problem-solving and conflict resolution
- Time management and multitasking
- Team collaboration and leadership
Timeline
Customer Support Specialist
SMS Global Medical Solutions
08.2023 - Current
Electronics Engineering Intern
Melham Construction
06.2022 - 12.2022
Bachelor of Science - Electronic Engineering
Batangas State University - The NEU