Ma. MIKAELLA A. ENCARNACION
Admin and Accounting Staff
Legazpi City
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Admin and Accounting Staff
CT Connections
09.2023 - Current
- Booking Assistance: Support consultants in fixing and updating bookings.
- BSP Reconciliation: Successfully reconciled 500+ tickets weekly in the BSP (Billing and Settlement Plan), with the transaction amount ranging from $1,517,139.86 to $2,225,026.23.
- Email Management: Monitor, sort, and direct emails to ensure prompt attention and resolution.
- Successfully resolve system errors related to costing issues, ensuring accurate and efficient processing.
- Booking Management: Expertise in managing bookings, ensuring accuracy, efficiency, and timely processing of any transaction.
- Refund Processing: Proficient in processing refunds (CCCF and Cash), issuing credit notes, and handling debtor refund payments with accuracy and efficiency.
- Journal Zero Receipt Processing: Accurately process journal zero receipts, ensuring precise handling of zero-value transactions.
- Payment Processing: Efficiently handle payment processing, invoicing, and receipting, ensuring accuracy and timely transactions.
- Consultant Support: Dedicated to providing top-notch support for amendments to bookings and client details.
- Costing Not Invoiced: Manage and assign tickets with debtor remarks to respective teams/ consultants, ensuring timely invoicing for costing.
- Ticket not Found: Assist consultants by retrieving PNRs from the IATA BSP portal and locating booking numbers in Tramada, streamlining the process.
- CT Connections is an Australian-owned Travel Company that has been awarded the 2025 NTIA Most Outstanding award. The recognition is a testament to the passion, innovation, and commitment of the people. For 25 years, we’ve worked to deliver more than just travel management; we built a brand that connects people, business, and opportunities through the power of travel.
Category Analyst-General Merchandise Division
Lion Commercial Corporation (LCC)
05.2019 - 03.2023
- Responsible for the 50% of the business of the General Merchandise Division. Handled multiple categories, which range from Home Decor and Accessories, Toys, Footwear, Gadget accessories, Pet Accessories, and Shopping Bags. Tasks include, but are not limited to:
- Assists in the initial screening of vendors and products
- Ensure timely and accurate replenishment of store stocks of the assigned category.
- Coordinates with various concessionaires for store concerns such as Promodizers, deliveries, customer orders, discounting, etc.
- Assist during store set-ups to ensure the supplier’s support, deliveries, and organized displays.
- Finalized purchase orders using JDA MMS for seasonal merchandise and managed relationships with outside vendors and fellow admin teams.
- Performs competitor check to understand the competitive landscape to aid in the preparation of assortment per location.
- Participate in the new and existing store set up.
- Prepares report as needed: Sell-through Report, Sales Report, Order Worksheet at Store Level.
- Lion Commercial Corporation is a leading provider in the Retail/Supermarkets industry in the Bicol Region. It comprised Food, Non-Food, Fresh, and General Merchandise Categories. Currently operating in 87 stores and growing.
Administrative Assistant-Merchandising
Lion Commercial Corporation (LCC)
07.2018 - 05.2019
- Responsible for the 50% of the business of the General Merchandise Division. Handled multiple categories, which range from Home Decor and Accessories, Toys, Footwear, Gadget accessories, Pet Accessories, and Shopping Bags. Tasks include, but are not limited to:
- Assists in the initial screening of vendors and products
- Ensure timely and accurate replenishment of store stocks of the assigned category.
- Coordinates with various concessionaires for store concerns such as Promodizers, deliveries, customer orders, discounting, etc.
- Assist during store set-ups to ensure the supplier’s support, deliveries, and organized displays.
- Finalized purchase orders using JDA MMS for seasonal merchandise and managed relationships with outside vendors and fellow admin teams.
- Performs competitor check to understand the competitive landscape to aid in the preparation of assortment per location.
- Participate in the new and existing store set up.
- Prepares report as needed: Sell-through Report, Sales Report, Order Worksheet at Store Level.
- Lion Commercial Corporation is a leading provider in the Retail/Supermarkets industry in the Bicol Region. It comprised Food, Non-Food, Fresh, and General Merchandise Categories. Currently operating in 87 stores and growing.
Education
Bachelor of Science - Entrepreneurship
Bicol University Tabaco Campus
01-2016
Skills
Email Management
Quickbooks
MS Office: Word, Excel, Teams
Outlook
Powersuite
Sharepoint
IATA Portal
Tramada
JDA Merchandise Management System
MS Excel Pivot Technique and Vlookup formula
Bank reconciliation
Microsoft Excel
Data entry
Attention to detail
Customer service
Invoice processing
Purchase order management
Microsoft Excel expertise
Invoice verification
Bookkeeping
Invoicing and billing
Verbal and written communication
Payment processing
Retail experience
Accomplishments
Proud moments were I can manage to fix the costing to balance the file in the booking
As we experiencing Tramada (system) NDC issue whereas incorrect tax amount being populated. although the total amount matches but it was discrepancies in fare and fees.
Also I can manage to correct the discrepancy receipt. sometimes it was paid through cash but was receipted as card in the system. I also can investigate what is the issue and checking it thoroughly so you can fix it accordingly.
additionally I can manage additional work like processing the refunds whereas it was from 2020-2021 bookings. Total of 3000 refund tickets and still can do my daily task where not behind as I know how to manage the time and prioritize the task.
Timeline
Admin and Accounting Staff
CT Connections
09.2023 - Current
Category Analyst-General Merchandise Division
Lion Commercial Corporation (LCC)
05.2019 - 03.2023
Administrative Assistant-Merchandising
Lion Commercial Corporation (LCC)
07.2018 - 05.2019
Bachelor of Science - Entrepreneurship
Bicol University Tabaco Campus