Ma Robelyn Pascua
Dasmariñas City
Summary
Dedicated and detail-oriented professional with over 18+ years of experience in customer service, sales administration, real estate coordination, and administrative support. Skilled in handling client relations, sales reporting, documentation, scheduling, data management, and virtual assistance tasks. Strong communication and organizational skills with the ability to multitask efficiently in fast-paced environments. Experienced in handling remote coordination, customer inquiries, CRM-related tasks, and administrative operations.
Overview
17
17
years of professional experience
Work History
Sales Admin Assistant / Customer Service Representative
Super Dara Thmey Advertising Co.
Cambodia
02.2024 - 02.2026
- Provided front-line customer support through phone and in-person interactions
- Assisted customers with inquiries, memberships, verification, and account concerns
- Maintained accurate customer and transaction records
- Coordinated with internal departments for efficient customer service
- Promoted company services and loyalty programs
- Handled administrative and documentation tasks efficiently
Sales Admin Assistant
Axeia Development Corporation
Quezon City
10.2017 - 02.2024
- Assisted buyers and agents with unit reservations and documentation
- Prepared daily sales reports and inventory updates
- Processed commission checks and reservation payments
- Managed office supplies and administrative records
- Coordinated with different departments for client concerns and documentation processing
- Handled bank deposits and monitoring of reservation agreements
Sales Coordinator
Axeia Development Corporation
Quezon City
09.2015 - 10.2017
- Managed schedules and sales documentation for the sales team
- Responded to client inquiries via phone and online communication
- Coordinated with departments to ensure client satisfaction
- Prepared quotations, reports, and sales progress updates
- Assisted in developing sales strategies and monitoring department performance
Sales Representative
San Jose Kitchen Cabinets Manufacturing
Cavite
03.2015 - 08.2015
- Conducted client consultations and site visits
- Prepared project proposals and material estimates
- Assisted customers with design concepts and layouts
- Created design ideas using SketchUp
- Maintained customer satisfaction and achieved sales targets
Village Administrator
Property Company of Friends Inc.
Mandaluyong City
06.2014 - 03.2015
- Oversaw day-to-day village administration and operations
- Managed billing, collections, and financial monitoring
- Coordinated with contractors, security, and maintenance teams
- Handled customer complaints and homeowner concerns
- Ensured implementation of company policies and procedures
Business and Client Relations Assistant
P.J. Lhuillier Inc.
11.2012 - 12.2013
- Assisted clients with remittance and cashiering transactions
- Performed basic gold appraisal
- Managed vault inventory and transaction records
- Delivered excellent customer service
Management Trainee
ITL Hardware and Engineering Supplies Pte Ltd
Singapore
01.2012 - 08.2012
- Assisted accounts and sales departments
- Processed invoices, checks, and documentation
- Managed filing and customer communications
HR Manager
Business People Inc.
Cavite
01.2010 - 09.2011
- Managed payroll, employee records, and government remittances
- Conducted recruitment and interviews
- Organized company documentation and employee files
Toll Teller
Skyway Operations And Maintenance
Manila, Metro Manila, Philippines
08.2009 - 01.2010
- Collected toll fees and handled cash transactions
- Assisted motorists professionally and courteously
- Ensured accurate and secure daily transactions
Quality Control Inspector
Big Philippines Corporation
Cavite City, Province Of Cavite, Philippines
10.2008 - 06.2009
- Inspect products to ensure quality standards
- Check for defects and production issues
- Monitor production process and product quality
- Prepare inspection reports and records
- Coordinate with production team for corrective actions
- Help reduce defects and improve production efficiency
Education
Bachelor of Science - Business Management – Major in Marketing
Cavite State University
01-2008
High School Diploma - undefined
Kaong National High School
01-2004
Skills
- Administrative Support
- Customer Service
- Email & Calendar Management
- Data Entry & Documentation
- Sales Coordination
- CRM & Client Management
- Report Preparation
- Microsoft Office (Word, Excel, PowerPoint)
- Google Workspace
- Online Communication & Coordination
- Inventory Monitoring
- Scheduling & Appointment Handling
- Problem Solving & Multitasking
- Basic SketchUp Design
- Microsoft Office Suite
- Google Docs & Sheets
- Email Management
- Data Encoding
- Online Communication Tools
- SketchUp 8
- Basic Administrative Systems
LANGUAGES
English
Filipino / Tagalog
Timeline
Sales Admin Assistant / Customer Service Representative
Super Dara Thmey Advertising Co.
02.2024 - 02.2026
Sales Admin Assistant
Axeia Development Corporation
10.2017 - 02.2024
Sales Coordinator
Axeia Development Corporation
09.2015 - 10.2017
Sales Representative
San Jose Kitchen Cabinets Manufacturing
03.2015 - 08.2015
Village Administrator
Property Company of Friends Inc.
06.2014 - 03.2015
Business and Client Relations Assistant
P.J. Lhuillier Inc.
11.2012 - 12.2013
Management Trainee
ITL Hardware and Engineering Supplies Pte Ltd
01.2012 - 08.2012
HR Manager
Business People Inc.
01.2010 - 09.2011
Toll Teller
Skyway Operations And Maintenance
08.2009 - 01.2010
Quality Control Inspector
Big Philippines Corporation
10.2008 - 06.2009
High School Diploma - undefined
Kaong National High School
Bachelor of Science - Business Management – Major in Marketing
Cavite State University