GISETTE DEL MUNDO
San Mateo,Philippines
Summary
Motivated professional with a strong background in customer interaction and administrative support. Demonstrated ability to manage schedules, respond to inquiries, and resolve customer needs efficiently. Committed to fostering positive relationships and contributing to team success.
Overview
7
7
years of professional experience
Work History
Accounting Staff / Admin Associate
Sanvil Airconditioning Services
San Mateo, Rizal
08.2020 - Current
- Assisted in preparation of financial statements to support accurate reporting.
- Maintained customer records and work history to ensure data integrity.
- E-mailed and updated work orders promptly to facilitate efficient processing.
- Provided exceptional customer service, resolving queries promptly to maintain high satisfaction levels.
- Identified and resolved customer needs promptly and efficiently.
- Handled calls from potential customers to address their inquiries. from potential clients/customers.
- Promptly answered e-mails and social media platforms inquiries.
- Assisted associated departments with clerical and administrative support.
- Scheduled customer visits, for checkup and repair.
- Reported on customer complaints on products/units.
- Assisted customers with inquiries regarding products. in part inquiry especially Panasonic brand.
- Recorded client messages and delivered them to relevant team members. from clients and relayed them to relevant staff promptly.
- Sat in on meetings, hearings and conferences to document activities.
- Used technical and detailed information to prepare comprehensive reports.
Accounting Staff
Prozone Cooling Services
San Mateo, Rizal
07.2019 - 07.2020
- Prepared financial statements on schedule for analysis.
- Completed detailed reviews of accounts and bookkeeping records to verify compliance with standards.
- Assisted in the negotiation of contracts with suppliers, securing favourable terms and reducing operational costs.
- Managed emailing and updating of work orders to enhance workflow.
- Maintained customer records, including detailed work history.
- Managed incoming calls from potential clients and provided necessary information.
- Handled inquiries from emails and social media platforms in a timely manner.
- Report on customer complaints on products/units.
- Scheduling customer visits, for checkup and repair.
- Guided customers in finding specific Panasonic parts for their needs.
Education
Bachelor of Science - Accounting Technology
National University
Manila01-2018
Diploma - High School
Roosevelt College San Mateo (FEU Roosevelt)
San Mateo01-2014
Diploma - Primary Education
Dulongbayan Elementary School
01-2010
Skills
- Financial software proficiency
- Microsoft Excel
- Database management
- Data entry
- Financial operations
- Report preparation
- Email handling
- Customer relationship management
- Customer service
- Client engagement
- Administrative support
- Email correspondence
- Scheduling management
- Administrative support
- Report-writing
- Data processing
- Microsoft Office
- Microsoft software knowledge
- Team collaboration
- Very attentive
- Multitasking
- Stress management
- Communications
- Customer interaction
- Report-writing
Custom
- Helps with the preparation of financial statement
- Maintain records (Data Entry) of customers, including the history of work done
- Assist customers in part inquiry especially Panasonic brand
- Scheduling customer visits, for checkup and repair
- Report on customer complaints on products/units
- E-mail and update work orders on time
- Promptly answers e-mails and social media platforms inquiry
- Receive and answers calls from potential clients/customers
Timeline
Accounting Staff / Admin Associate
Sanvil Airconditioning Services
08.2020 - Current
Accounting Staff
Prozone Cooling Services
07.2019 - 07.2020
Bachelor of Science - Accounting Technology
National University
Diploma - High School
Roosevelt College San Mateo (FEU Roosevelt)
Diploma - Primary Education
Dulongbayan Elementary School