Ma. Eniceta Caballero
Poblacion Barotac Viejo
Summary
Dynamic professional with a strong foundation in effective communication and problem-solving skills, eager to contribute to a customer-focused organization. Committed to continuous learning and growth, bringing a proactive approach to challenges and a passion for delivering exceptional service. Adept at fostering positive relationships and collaborating with diverse teams to achieve organizational goals. Ready to leverage strengths in a fast-paced environment that values innovation and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Senior Customer Service Representative
Telus Digital Philippines
08.2021 - Current
- Provide total Customer Satisfaction by listening carefully, empathizing to them and providing information/solutions to their issues/concerns.
- Handled escalations calls by ensuring the customer gets a resolution on their issue, acknowledging their feedbacks and frustrations and providing accurate and best resolutions to the caller.
Administrative Assistance
Kalahi Cidds– DSWD
01.2020 - 01.2020
Provides office support by performing clerical tasks such as managing schedules, handling correspondence, maintaining files, and answering phones.
Preparing reports and documents, coordinating meetings and travel, managing office supplies, and providing general assistance to office staff to ensure smooth operations and productivity.
Front Desk/Reservation Officer
Hotel Stella
01.2015 - 01.2018
- Assisting guest check-ins & Check outs.
- Managing reservations thru phone calls, emails and Online Travel Agencies.
- Respond quickly to guest requests in a friendly manner
- Responding to guest room services via telephone calls
Education
Bachelor of Science - Hotel & Restaurant Technology
Western Visayas College of Science in Technology (ISAT U)
Iloilo04-2015
High School - Special Program for the Arts– Dance Major
Barotac Viejo National Highschool
03-2011
Skills
- Effective listening
- Collaborative team member
- Interpersonal Skills /Administrative Skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Dancing / Guitar Playing
- Diplomatic communication skills
Accomplishments
On the Job Training (Housekeeping, F&B , Front Office)
Crown Regency Hotel & Towers 720hours
Fuente Osmena,Cebu City
Pizzahut
Kitchen Production 240hours
Robinsons Mall, Iloilo City
ShipBoard Training
2go Vessel (IloIlo-Manila vv)
F&B & Housekeeping OJT
Punta Villa Resort, Arevalo Iloilo
References
Marienyl, Catadman Diotay, Front Office Manager, +639055553137, Hotel Stella, Don Gil Garcia St. Capitol Site, Cebu City, Philippines
Timeline
Senior Customer Service Representative
Telus Digital Philippines
08.2021 - Current
Administrative Assistance
Kalahi Cidds– DSWD
01.2020 - 01.2020
Front Desk/Reservation Officer
Hotel Stella
01.2015 - 01.2018
Bachelor of Science - Hotel & Restaurant Technology
Western Visayas College of Science in Technology (ISAT U)
High School - Special Program for the Arts– Dance Major
Barotac Viejo National Highschool
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