SYDNEY DOLOTALLAS
Taguig, Metro Manila,Metro Manila
Summary
Detail-oriented administrative professional with over 14 years of experience in delivering comprehensive support to executive teams and managing office operations. Demonstrates a proven track record of efficiently handling administrative tasks while upholding strict confidentiality. Possesses strong organizational skills and excellent communication abilities, enabling effective coordination of office activities and the facilitation of a seamless workflow.
Experienced with data analysis, statistical modeling, and business intelligence tools. Utilizes analytical skills to identify trends and provide actionable insights that support business decisions. Knowledge of data visualization techniques and effective communication ensures clear presentation of complex information to stakeholders.
Overview
15
15
years of professional experience
Work History
General Administration Analyst
TELUS DIGITAL PHILIPPINES
04.2015 - 11.2024
- Managed executive calendars, scheduled meetings, and coordinated travel arrangements
- Maintained an inventory of office supplies, optimizing cost efficiency through strategic ordering
- Assisted in organizing company events, ensuring their seamless execution
- Provided comprehensive administrative support to a team of over 1,000 employees, including calendar management, expense reporting, and meeting coordination
- Acted as a liaison between departments to foster effective communication and collaboration
- Facilitated the onboarding process for new employees, conducting orientation sessions and ensuring compliance with company policies
- Streamlined operations and prioritized tasks to enable senior leaders and frontline team members to effectively monitor monthly and annual performance
- Collaborated with senior management to initiate new projects and assisted in various initiatives and events
- Successfully managed and organized budget allocations (including incentives) for the program and associated events
Subject Matter Expert
TELUS DIGITAL PHILIPPINES
06.2013 - 04.2015
- Provide support to approximately 25 newly hired team members across various lines of business within the program
- Ensure that all the 25 team members I oversee meet the established performance metrics
Technical Support Representative
TELUS DIGITAL PHILIPPINES
03.2010 - 06.2013
- Addressing to over 50 customer inquiries a day and fulfilling their technical requirements pertaining to the company's services.
- Providing technical solutions to satisfy customer needs.
- Managing technical issues associated with the company's Phone, Internet, Satellite TV, and Optik TV services.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
Education
Bachelor of Science - Mathematics, Computer Science
University of Rizal System
Morong Rizal01.2009
Skills
- Proficiency in Office Suite software especially MS Excel
- Data entry capabilities, Documentation and reporting
- Strong organizational and time management skills
- Expertise in corporate communications
- Problem-solving abilities and Customer service experience
- Keen attention to detail
- Graphic Designs using Canva and Capcut
- Analytical and Critical thinking and Attention to detail
- Time management
- Project management
- Information gathering
Accomplishments
- Outstanding Volunteer Award for 2022
- 10 years Loyalty Award - 2020
- Best Program Coordinator (General Admin Analyst) - 2018 to 2023
TELUS DIGITAL PHILIPPINES
TELUS DIGITAL PHILIPPINES
TELUS DIGITAL PHILIPPINES
Awards Recognition
- Outstanding Volunteer Award, 2022, TELUS DIGITAL PHILIPPINES
- 10 years Loyalty Award, 2020, TELUS DIGITAL PHILIPPINES
- Best Program Coordinator (General Admin Analyst), 2018 to 2023, TELUS DIGITAL PHILIPPINES
Training
- IAspire Training - Basic/Essential
- Yellow Belt Six Sigma - under graduate
Languages
English
Bilingual or Proficient (C2)
Timeline
General Administration Analyst
TELUS DIGITAL PHILIPPINES
04.2015 - 11.2024
Subject Matter Expert
TELUS DIGITAL PHILIPPINES
06.2013 - 04.2015
Technical Support Representative
TELUS DIGITAL PHILIPPINES
03.2010 - 06.2013
Bachelor of Science - Mathematics, Computer Science
University of Rizal System
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