Clyde Irish Yaba
Angono
Summary
Compassionate and dedicated caregiver with training in caregiving and basic nursing skills, adept at assisting with daily activities and providing personal care to enhance the comfort and well-being of clients. Demonstrates strong customer service, multitasking, and time management abilities, ensuring a positive experience for all individuals served. Eager to gain hands-on experience while making a meaningful impact in the lives of others.
Overview
9
9
years of professional experience
Work History
Training Supervisor
TELUS Digital Philippines
07.2018 - 08.2024
- Conducted training programs for new hires and existing staff in a BPO setting.
- Provided coaching and support to help trainees succeed and transition to operations.
- Worked with teams to improve processes and ensure high performance.
Retention Specialist
CONVERGYS Philippines
01.2016 - 01.2018
- Handled customer interactions to address concerns, resolve issues, and maintain long-term listener or subscriber relationships.
- Implemented effective retention strategies to reduce cancellations and improve customer satisfaction.
Sales Associate
Ace Hardware
01.2008
- Assisted customers in finding products, providing knowledgeable recommendations based on their needs.
- Maintained organized and well-stocked shelves, ensuring a clean and welcoming store environment.
Education
Caregiving NCII -
Emperor International Training And Assessment Center
03-2025
Hotel and Restaurant Services -
SPJ Institute of Technology And Security Training Center
10-2016
Skills
- Effective interpersonal communication
- Performance coaching
- Coaching and guiding
- Collaborative team management
- Effective training facilitation
- Instructional program development
- Client support
- Customer loyalty management
- Effective problem resolution
- Effective conflict resolution
- Product expertise consultation
- Patient-centered care
- Essential patient care
- Effective time management
- Flexibility in changing environments
- Collaborative teamwork
Languages
- English
- Tagalog
Timeline
Training Supervisor
TELUS Digital Philippines
07.2018 - 08.2024
Retention Specialist
CONVERGYS Philippines
01.2016 - 01.2018
Sales Associate
Ace Hardware
01.2008
Caregiving NCII -
Emperor International Training And Assessment Center
Hotel and Restaurant Services -
SPJ Institute of Technology And Security Training Center
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