Ma-Rema Tiangson

• Optimized workflow processes by identifying areas for improvement during daily tasks.
• Improved data accuracy by meticulously inputting information into the system.
• Supported management in decision-making by providing accurate and timely reports based on entered data.
• Monitored status of applications to facilitate prompt processing of commission
• Created spreadsheets for more efficient recordkeeping.
• Completed daily data back-up to secure records.
• Increased productivity through mastery of various encoding software programs and applications.
• Paid attention to detail while completing assignments.
• Skilled at working independently and collaboratively in a team environment.

· Optimized workflow processes by identifying areas for improvement during daily tasks.

· Supported management in decision-making by providing accurate and timely reports based on entered data.

· Compared transcribed data with source document to detect and correct errors.

· Collaborated with cross-functional teams to ensure accurate and consistent data across departments.

· Created spreadsheets for more efficient recordkeeping.

· Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

· Monitored customers for signs of security concerns and escalated issues to management.

· Maintained calm demeanor and professionally managed issues in busy, high-stress situations.