Ginalyn Bragas
Manila, Metro Manila
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Encoder
W.Bridge
08.2023 - 07.2024
- Maintained daily production logs of activities and completed work.
- Optimized workflow processes by identifying areas for improvement during daily tasks.
- Maintained up-to-date knowledge on relevant technology advancements, incorporating them into work processes as appropriate.
Call Center Sales Associate & CSR
VXI Global
02.2022 - 06.2022
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
Admin Staff
Comquest Global LLC
02.2018 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Produced monthly reports with advanced Excel spreadsheet functions.
Education
Bachelor of Science - Business Administration
Saint Michael College
Cantilan, Province Of Surigao Del Sur, Philippines 04.2001 -
Skills
Adaptability and Flexibility
Multitasking Abilities
Teamwork and Collaboration
Effective Communication
Problem-solving abilities
Attention to Detail
Data Management
Time management abilities
Decision-Making
Excellent Communication
Birth date
November 25, 1997
Languages
English
Intermediate (B1)
Timeline
Encoder
W.Bridge
08.2023 - 07.2024
Call Center Sales Associate & CSR
VXI Global
02.2022 - 06.2022
Admin Staff
Comquest Global LLC
02.2018 - 01.2020
Bachelor of Science - Business Administration
Saint Michael College
04.2001 -