Maynard Figueroa
Amaya, Tanza Cavite
Summary
Dynamic professional with a proven track record at TELEPERFORMANCE, excelling in customer satisfaction and data accuracy. Expert in qualitative data analysis and adept at building relationships, I've significantly enhanced efficiency and client loyalty. My adaptability and attention to detail have consistently driven positive outcomes, making me a valuable asset to any team.
Professional encoder equipped to excel in data management. Skilled in data entry, accuracy, and maintaining data integrity. Strong team collaborator, flexible with evolving needs, and reliable in achieving results. Expertise in data analysis, problem-solving, and ensuring confidentiality.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Encoder
WBridges Man Power Corporation
05.2021 - 10.2024
- Implemented personalized keyboard shortcuts for faster typing speed and increased efficiency during daily tasks.
- Demonstrated professionalism by consistently meeting or exceeding expectations in terms of both productivity and accuracy.
- Contributed to a positive work environment by assisting colleagues with complex tasks when needed.
- Collaborated with cross-functional teams to ensure accurate and consistent data across departments.
- Processed customer and account source documents by reviewing data for deficiencies and errors.
- Managed and organized documents for data entry tasks.
Receptionist
First Orient International Venture Corp.,
11.2020 - 05.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Confirmed appointments, communicated with clients, and updated client records.
Customer Service Representative
TELEPERFORMANCE
01.2020 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor Of Science - Information Technology
Cavite State University
Indang, Cavite01.2020
Skills
- Fast learner
- Maintains confidentiality
- Professional and mature
- Data review and verification
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Multitasking Abilities
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Computer proficiency
- Reliability
- Deadline management
- Time management abilities
- Adaptability
Certification
- Electrical Installation and Maintenance - National Certificate 2 Electrical Technology (2013)
- 9th Information Technology Innovation Congress 2017
- HOW TO: Chat bots – Building your own Conversational AI
Reference
- Carla Buendia
0948 824 7543
Timeline
Encoder
WBridges Man Power Corporation
05.2021 - 10.2024
Receptionist
First Orient International Venture Corp.,
11.2020 - 05.2021
Customer Service Representative
TELEPERFORMANCE
01.2020 - 08.2020
- Electrical Installation and Maintenance - National Certificate 2 Electrical Technology (2013)
- 9th Information Technology Innovation Congress 2017
- HOW TO: Chat bots – Building your own Conversational AI
Bachelor Of Science - Information Technology
Cavite State University
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