LYKA F. AVENIDO

• Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
• Manage company finances with Quickbooks Online and Quickbooks Desktop
• Maintain and update accounting records by performing duties such as reconciling, posting transactions to journals, and the geneal ledgers for Accounts Payable, Accounts Receivable and Payroll
• Provide clerical and technical support for any errors encountered on our customers Quickbooks Online and Quickbooks Desktop

-Consistent top agent and recognized as Elite agent because of my performance

-Awarded as Intuit Value-Courage

-Promoted as Senior Advisor Technical Support

-Assigned to meet and communicate with clients during their visit

• Generated new sales leads to achieve and exceed monthly sales goals.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Called potential customers to help with marketing and increase sales.

• Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
• Collaborated with team members to increase overall sales performance, sharing best practices and offering support where needed.
• Boosted sales revenue by exceeding the needed quota.
• Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.

-Consistent top performer.