Apriel Joy A. Sefuentes

• Authorization Specialist 2022-2023

(checking Authorization status or Appeal status via call or insurance portal, requesting authorization and providing medical records if necessary )

• AR Aging (Account review, sorting , and sending patient billing statement)
• Billing representative (Account review,sorting, calling patient to collect balance and process payment)
• Updating patient Coordination of benefit and rebill insurance

• Resolved customer or provider complaints with empathy and providing customer satisfaction by promptly addressing concerns and providing accurate information, to avoid repetitive patients or providers calling for the same issue.
• Handles checking claim status , appeals , provider demographic update and authorization.
• Help providers to navigate provider portal
• Provides patient eligibility and benefit information