Remote Customer Service/Legal Assistant
Lovely Rose Laforteza
Legal Support Help
Quezon City
Work Preference
Overview
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 2 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
02+
Customer Service
01+
Legal Assistant
Work History
05.2026 - Current5 Months
General Legal Virtual Assistant
Legal Support Help | Remote
- Reception (call, sms, chat, email support)
- Setting up appointments and calendar management
- Email and file management
- Client communication such as intake of potential clients
- Gathering and organizing intake information and documents
- Drafting and sending templated correspondence such as letter of representation
- Insurance communication such as opening of claim
- Obtaining case related information and documents such as police report, policy limits
- Medical provider communication such as request and follow-up medical records and bills, and balance verification
- Completing case checklist
- With background in Filevine CMS navigation
- Drafting Initiatory Pleadings such as Complaints, Summons, and Civil Case Cover Sheet
- Drafting Written Discovery such as Request for Admission, Request for Production, Special Interrogatories, Notice of Deposition, Notice of Deposition and Request for Production (Combined), Proof of Service
- Filing and Serving Legal Documents such as Complaints and Summons, Written Discovery and Motion
- Saving of Documents from E-filing and Odyssey Portals
- Direct Communication with the client regarding Discovery Responses
- Calendaring Hearings, CMC, and other events related to the legal proceedings.
- Drafting medical chronology and summary
- Computing bill itemization
- Mileage computation
- Drafting demand letter using different templates
- Organizing the demand packet
- Drafting the net sheet
- Auditing cases in both pre-litigation and litigation status
- And all other general admin tasks that may be assigned (e.g. research, online purchasing, flight and accommodation booking, and the like)
- Coordinated document preparation and filing systems to enhance operational efficiency for legal cases.
- Assisted with scheduling appointments, optimizing calendar management for attorneys and clients.
- Safeguarded sensitive information with discretion when dealing with confidential matters involving clients or company personnel.
- Managed CRM input, exports and clean up.
05.2025 - 05.20261 Year
Client Care Specialist & Debt Negotiator
Debt Aid Consulting International | Remote
- Serves as the primary point of contact for clients, providing professional and empathetic support throughout their repayment journey.
- Assists in managing repayment programs, delivering timely updates, and offering tailored financial solutions.
- Builds strong client relationships through effective communication, organization, and problem-solving, contributing to overall client satisfaction and successful debt resolution outcomes.
- Worked directly with creditors, collection agencies and law firms to negotiate manageable repayment plans for clients facing financial difficulties.
- Applied strong communication, empathy, and negotiation skills to reduce financial stress for clients while supporting debt recovery for credit cards, student loans, and other obligations.
- Facilitated client consultations to assess financial needs and provide tailored solutions.
05.2024 - 05.20251 Year
Outbound Customer Service Representative
Concentrix | Quezon City, Metro Manila, Philippines
- Handled outbound calls to customers with overdue accounts, assisting them in resolving balances while maintaining credit standing.
- Delivered empathetic and professional customer support by understanding financial situations and offering suitable repayment solutions.
- Strengthened communication, negotiation, and problem-solving skills in a high-volume financial environment.
- Top Quality Performer (3rd month) – Achieved an outstanding average score of 3.47
- Executive Recognition – I was given the opportunity to be side-barged by a Senior Executive specializing in Customer Experience, Business Transformation, and Operational Excellence.
- Trained in an additional product to expand expertise
- Supporting Change – Recognized with the 'Leading-Change' award for assisting in the launch of a new project.
- Managed outbound customer interactions, ensuring high levels of service and satisfaction.
01.2023 - 08.20237 Months
General VA Intern to Admin VA
Lucid Achievements | Remote
- Supported various administrative and virtual assistant tasks during internship exposure.
- Assisted in basic operations, communication tasks, and workflow organization while gaining foundational experience in virtual assistance, task management, and remote work tools.
- Managed and updated SOPs to improve workflow efficiency and consistency.
- Monitored team performance, daily quotas, and productivity levels while ensuring operational targets were met.
- Assisted in onboarding and offboarding clients and team members, coordinated with clients, provided updates to leadership, and supervised daily team activities, including time tracking and performance monitoring.
- Assisted in project coordination and scheduling to support team efficiency.
03.2023 - 03.2023
On-call Event Staff
Worldbex Services International Inc.
- Supported large-scale events by assisting and ushering clients and attendees, enhancing overall event flow.
- Facilitated smooth entry processes and maintained order while delivering exceptional customer service, contributing to positive event experiences.
- Provided customer support by addressing inquiries and resolving issues promptly.
5 Months05.2026 - Current
General Legal Virtual Assistant
Legal Support Help - Remote
- Reception (call, sms, chat, email support)
- Setting up appointments and calendar management
- Email and file management
- Client communication such as intake of potential clients
- Gathering and organizing intake information and documents
- Drafting and sending templated correspondence such as letter of representation
- Insurance communication such as opening of claim
- Obtaining case related information and documents such as police report, policy limits
- Medical provider communication such as request and follow-up medical records and bills, and balance verification
- Completing case checklist
- With background in Filevine CMS navigation
- Drafting Initiatory Pleadings such as Complaints, Summons, and Civil Case Cover Sheet
- Drafting Written Discovery such as Request for Admission, Request for Production, Special Interrogatories, Notice of Deposition, Notice of Deposition and Request for Production (Combined), Proof of Service
- Filing and Serving Legal Documents such as Complaints and Summons, Written Discovery and Motion
- Saving of Documents from E-filing and Odyssey Portals
- Direct Communication with the client regarding Discovery Responses
- Calendaring Hearings, CMC, and other events related to the legal proceedings.
- Drafting medical chronology and summary
- Computing bill itemization
- Mileage computation
- Drafting demand letter using different templates
- Organizing the demand packet
- Drafting the net sheet
- Auditing cases in both pre-litigation and litigation status
- And all other general admin tasks that may be assigned (e.g. research, online purchasing, flight and accommodation booking, and the like)
- Coordinated document preparation and filing systems to enhance operational efficiency for legal cases.
- Assisted with scheduling appointments, optimizing calendar management for attorneys and clients.
- Safeguarded sensitive information with discretion when dealing with confidential matters involving clients or company personnel.
- Managed CRM input, exports and clean up.
1 Year05.2025 - 05.2026
Client Care Specialist & Debt Negotiator
Debt Aid Consulting International - Remote
- Serves as the primary point of contact for clients, providing professional and empathetic support throughout their repayment journey.
- Assists in managing repayment programs, delivering timely updates, and offering tailored financial solutions.
- Builds strong client relationships through effective communication, organization, and problem-solving, contributing to overall client satisfaction and successful debt resolution outcomes.
- Worked directly with creditors, collection agencies and law firms to negotiate manageable repayment plans for clients facing financial difficulties.
- Applied strong communication, empathy, and negotiation skills to reduce financial stress for clients while supporting debt recovery for credit cards, student loans, and other obligations.
- Facilitated client consultations to assess financial needs and provide tailored solutions.
1 Year05.2024 - 05.2025
Outbound Customer Service Representative
Concentrix - Quezon City, Metro Manila, Philippines
- Handled outbound calls to customers with overdue accounts, assisting them in resolving balances while maintaining credit standing.
- Delivered empathetic and professional customer support by understanding financial situations and offering suitable repayment solutions.
- Strengthened communication, negotiation, and problem-solving skills in a high-volume financial environment.
- Top Quality Performer (3rd month) – Achieved an outstanding average score of 3.47
- Executive Recognition – I was given the opportunity to be side-barged by a Senior Executive specializing in Customer Experience, Business Transformation, and Operational Excellence.
- Trained in an additional product to expand expertise
- Supporting Change – Recognized with the 'Leading-Change' award for assisting in the launch of a new project.
- Managed outbound customer interactions, ensuring high levels of service and satisfaction.
7 Months01.2023 - 08.2023
General VA Intern to Admin VA
Lucid Achievements - Remote
- Supported various administrative and virtual assistant tasks during internship exposure.
- Assisted in basic operations, communication tasks, and workflow organization while gaining foundational experience in virtual assistance, task management, and remote work tools.
- Managed and updated SOPs to improve workflow efficiency and consistency.
- Monitored team performance, daily quotas, and productivity levels while ensuring operational targets were met.
- Assisted in onboarding and offboarding clients and team members, coordinated with clients, provided updates to leadership, and supervised daily team activities, including time tracking and performance monitoring.
- Assisted in project coordination and scheduling to support team efficiency.
03.2023 - 03.2023
On-call Event Staff
Worldbex Services International Inc.
- Supported large-scale events by assisting and ushering clients and attendees, enhancing overall event flow.
- Facilitated smooth entry processes and maintained order while delivering exceptional customer service, contributing to positive event experiences.
- Provided customer support by addressing inquiries and resolving issues promptly.
Education
Bachelor of Technology | Print Media Technology
Technological University of The Philippines | Manila | 03-2024
Technological University of The Philippines - Manila
03-2024
Bachelor's | Graphics Technology, Architecture Technology
Technological University of The Philippines | Manila | 06-2023
Technological University of The Philippines - Manila
06-2023
Skills
Timeline
General Legal Virtual Assistant
Legal Support Help
05.2026 - CurrentRead more
Client Care Specialist & Debt Negotiator
Debt Aid Consulting International
05.2025 - 05.2026Read more
Outbound Customer Service Representative
Concentrix
05.2024 - 05.2025Read more
On-call Event Staff
Worldbex Services International Inc.
03.2023 - 03.2023Read more
General VA Intern to Admin VA
Lucid Achievements
01.2023 - 08.2023Read more
Technological University of The Philippines - Bachelor of Technology, Print Media Technology
Read more
Technological University of The Philippines - Bachelor's, Graphics Technology, Architecture Technology
Read more
Skills Highlights
Advanced in verbal and written communication across client-facing roles, including high-volume customer service and outbound collections, Competent in problem-solving, administrative support, and computer-based tasks in fast-paced environments, Proficient in CRM systems such as HubSpot, ForthCRM and SmartAdvocate, Expert in delivering high-quality customer service, managing multiple tasks, and maintaining accuracy
Interesting Facts
- I like watching anime
- I have a niche & designer perfume collection
- I love playing games with my friends to release stress
Writing Skills
Advanced
Tools And Applications
Teams, Slack, GMeet, Zoom, Telegram, WhatsApp, SmartAdvocate, HubSpot, ForthCRM, Vonage, Avaya, JustCall, Cox, RingCentral, GDrive, SharePoint, DropBox, MS Word, Excel, ILovePDF, Google Docs, Google Sheet, Wix, Calendly, QuickBooks, Citrix, Clockify
Communication Skills
Advanced