Lester Firmalino

Corporate and Investment Banking

• Led the Triparty Onboarding Team for North America and oversaw the timely delivery and completion of new setup and maintenance requests for new and/or existing clients.
• Led the Triparty Projects Team in successfully opening and delivering about 1,000+ accounts of the bank’s Triparty clients that participated in the last 2 phases of the regulatory Segregated Initial Margin program (Phases 5 and 6).
• Collaborated closely with senior management and key stakeholders on strategic planning efforts, and partnered with product development and different technology teams in various system migration/improvement projects and contributed to the design for new user interfaces and testing of its new functionalities.
• Managed cross-functional projects, ensuring timely completion and alignment with business objectives.
• Oversaw training and onboarding process for newly hired employees for the Triparty Onboarding Teams based in India and the Philippines.
• Final reviewer/approver of new longbox and escrow accounts opened for stock loans, repos, and the regulatory initial margin collateral segregation program, as well as reuse accounts (escrow accounts used as nominal longboxes), cash accounts, securities accounts with subcustodian banks, entitlements to the bank’s online platforms, Secured File Transfer Protocol (SFTP) setups for trade instructions and reporting purposes, SWIFT setups for trade, reporting, and standard settlement instructions (cash payaway) setups, etc.

Corporate and Investment Banking

• Led as an Onboarding Manager in the Triparty Onboarding Teams for North America and Europe, and oversaw the accuracy and timely setup of client and escrow accounts in the Securities Collateral Management business of the bank.
• Responsible for the final review and approval of new business and incremental accounts, entitlements to the bank’s online platforms, and static data maintenance and modifications.
• Collaborated with global partners (both client-facing and from the technology side), and have led or been part of various onboarding projects (e.g., account migrations related to BREXIT, regulatory initial margin collateral segregation setups, data transfers to new database platforms, etc.).
• Developed and implemented a comprehensive reporting system to track team performance and analyze operational data.

Home Lending

• Managed daily operations of the Foreclosure Bids Approval team from April to October 2014, ensuring optimal performance, smooth workflows and timely completion of tasks.
• Initiated and implemented a mentoring program for new hires and/or underperforming specialists, and functioned as one of the mentors in its successful implementation.
• Conducted second-level reviews and approvals of bids for foreclosure sale and ensured compliance with state, investor, and mortgage insurance regulatory requirements and foreclosure bidding procedures.

Home Lending

• Conducted reviews of loans on foreclosure and prepared bidding instructions for foreclosure sales.
• Conducted reviews of servicing notes and legal notices on loans on foreclosure and processed system code changes on the bank’s default servicing application softwares to have foreclosures held, postponed, closed or restarted.
• Performed the functions of a “peer mentor” on a 2-month trial program for improving performance statistics.

Systemax's TigerDirect.com, CompUSA.com and CircuitCity.com

Personal Credit Cards/Lost and Stolen Plastic Cards - UK Customer Telephony Services

Ameriprise Financial Services Incorporated

Annuity Service and New Business

Annuity Transactions

Mutual Fund Transactions

Project Evaluation Department

Projects Evaluation Department

Credit Investigation and Appraisal Department