Leah Lelaine Ong
Bank Customer Sales Representative
Cotabato City, Autonomous Region in Muslim Mindanao
Summary
Graduated BS in Pharmacy but worked mostly as a dynamic Banking Customer Service Representative with a proven track record at Metropolitan Bank & Trust Company. Expert in transaction processing and customer relations, enhancing client satisfaction through efficient account management and product knowledge. Adaptable and calm under pressure, consistently delivering exceptional service and regulatory compliance in a fast-paced environment.
Overview
16
16
years of professional experience
Work History
Banking Customer Service Representative
Metropolitan Bank & Trust Company
11.2008 - Current
- Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
- Market, receive, process and post customer's daily banking needs e.g. deposits, withdrawals, fund transfers, credit card applications, loan applications etc.
Education
Bachelor of Science - Pharmacy
San Pedro College
Davao City, Province Of Davao Del Sur, Philippines 04.2001 -
Skills
- Client confidentiality
- Transaction processing
- Sales proficiency
- Financial product sales
- Customer service excellence
- Calm and professional under pressure
- Customer relations
- Product knowledge
Timeline
Banking Customer Service Representative
Metropolitan Bank & Trust Company
11.2008 - Current
Bachelor of Science - Pharmacy
San Pedro College
04.2001 -
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