ALLYSIA SALVADOR
Puerto Princesa City, Province Of Palawan
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, bringing valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative-New Accounts
Metropolitan Bank & Trust Company
12.2018 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative-TELLER
BDO Unibank
01.2018 - 06.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
ON-THE-JOB-TRAINEE
SAN MIGUEL BREWERY, INC.
12.2016 - 01.2017
- Preparing and sorting of documents to be signed by the Region Head Finance Officer.
- Preparing transmittal of COP Invoices from our Region Head Finance to another Finance Sales Office.
- Stamping (claimed) of Suppliers / Contractors payables and Encoding of SKU products.
- Sorting files like Claim Memos and creating master lists.
- Doing other tasks such as sending communication letter to different offices.
Education
Bachelor of Science - Financial Management
PALAWAN STATE UNIVERSITY
Puerto Princesa City, Province Of Palawan, Philippines04-2017
Skills
- Customer service
- Active listening
- Customer relations
- Relationship building
- Product sales
- Account management
Timeline
Customer Service Representative-New Accounts
Metropolitan Bank & Trust Company
12.2018 - Current
Customer Service Representative-TELLER
BDO Unibank
01.2018 - 06.2018
ON-THE-JOB-TRAINEE
SAN MIGUEL BREWERY, INC.
12.2016 - 01.2017
Bachelor of Science - Financial Management
PALAWAN STATE UNIVERSITY
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